CUSTOMER CONTROLLED MANAGEMENT OF SHIPMENTS

• US 20120303541A1
• Filed: 06/30/2011
• Published: 11/29/2012
• Est. Priority Date: 05/25/2011
• Status: Abandoned Application

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Marcus, Stuart, Bowling, Russell, Slayton, John, Campbell, Randy
• Application Number:
  US13/174,299
• Publication Number:
  US 20120303541A1
• Time in Patent Office: Days
• US Class Current: 705/330
• CPC Class Codes: G06Q 10/00 Administration; Management

Abstract

Systems, methods, apparatus, and computer program products are provided for customer controlled management of shipments. For example, in various embodiments, a customer can provide information prior to a first delivery attempt of an item by a carrier to receive messages regarding shipment of the item and to have the item delivered in accordance with the provided information.

Claims

1. A method for providing information regarding the delivery of at least one item to a customer, the method comprising:

storing communication preferences for providing information to a customer regarding an item to be delivered to the customer, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer, and (2) define a time period prior to a first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

automatically generating a message providing the information regarding the item to be delivered to the customer; and

automatically transmitting the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

2. The method of claim 1, wherein the at least one communication format is selected from the group consisting of a text message, an email message, and a voice message.

3. The method of claim 1, wherein the time period prior to the first delivery attempt is selected from the group consisting of the day before the first delivery attempt and the day of the first delivery attempt.

4. The method of claim 1 further comprising receiving the communication preferences as input from the customer.

5. The method of claim 1 further comprising validating the at least one corresponding electronic destination address to be used in providing the information to the customer.

6. The method of claim 1, wherein the communication preferences are stored in association with a profile of the customer.

7. An apparatus comprising at least one processor and at least one memory including computer program code, the at least one memory and the computer program code configured to, with the processor, cause the apparatus to at least:

store communication preferences for providing information to a customer regarding an item to be delivered to the customer, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer, and (2) define a time period prior to a first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

automatically generate a message providing the information regarding the item to be delivered to the customer; and

automatically transmit the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

8. The apparatus of claim 7, wherein the at least one communication format is selected from the group consisting of a text message, an email message, and a voice message.

9. The apparatus of claim 7, wherein the time period prior to the first delivery attempt is selected from the group consisting of the day before the first delivery attempt and the day of the first delivery attempt.

10. The apparatus of claim 7, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to receive the communication preferences as input from the customer.

11. The apparatus of claim 7, wherein the memory and computer program code are further configured to, with the processor, cause the apparatus to validate the at least one corresponding electronic destination address to be used in providing the information to the customer.

12. The apparatus of claim 7, wherein the communication preferences are stored in association with a profile of the customer.

13. A computer program product for providing information regarding the delivery of at least one item to a customer, the computer program product comprising at least one computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising:

an executable portion configured to store communication preferences for providing information to a customer regarding an item to be delivered to the customer, wherein the communication preferences (1) identify at least one communication format and at least one corresponding electronic destination address to be used in providing the information to the customer, and (2) define a time period prior to a first delivery attempt of the item in which a message providing the information is to be transmitted to the at least one corresponding electronic destination address;

an executable portion configured to automatically generate a message providing the information regarding the item to be delivered to the customer; and

an executable portion configured to automatically transmit the message to the at least one corresponding electronic destination address within the defined time period prior to the first delivery attempt of the item to the customer.

14. The computer program product of claim 13, wherein the at least one communication format is selected from the group consisting of a text message, an email message, and a voice message.

15. The computer program product of claim 13, wherein the time period prior to the first delivery attempt is selected from the group consisting of the day before the first delivery attempt and the day of the first delivery attempt.

16. The computer program product of claim 13 further comprising an executable portion configured to receive the communication preferences as input from the customer.

17. The computer program product of claim 13 further comprising an executable portion configured to validate the at least one corresponding electronic destination address to be used in providing the information to the customer.

18. The computer program product of claim 13, wherein the communication preferences are stored in association with a profile of the customer.