FUSION OF STRUCTURAL AND CROSS-FUNCTIONAL DEPENDENCIES FOR ROOT CAUSE ANALYSIS

• US 20120303662A1
• Filed: 05/24/2011
• Published: 11/29/2012
• Est. Priority Date: 05/24/2011
• Status: Active Grant

• Current Assignee: GM Global Technology Operations LLC (General Motors Company)
• Original Assignee: GM Global Technology Operations LLC (General Motors Company)
• Inventors: Khare, Vineet R., Chakrabarty, Sugato, Tewari, Asim
• Granted Patent: US 8,645,419 B2
• Time in Patent Office: Days
• US Class Current: 707/777
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A method is provided for enhancing service diagnostics for root cause analysis of an identified problem in a vehicle. Service repair data of previously serviced vehicles is obtained from a memory storage device. The service data is compiled based on a service repair history for each vehicle. Each vehicle within the compiled service data having at least two service repairs performed within a predetermined period of time is identified. Combinations of parts serviced during each service repair are identified. A count is determined that indicates the number of times each combination appears in the compiled service data. The combinations having counts greater than a predetermined threshold are identified. A determination is made whether any of the combinations having counts greater than the predetermined threshold are present in the structural taxonomy database. A functional taxonomy database is updated by assigning the selected combinations to the function taxonomy database not present in the structural taxonomy database.

Claims

1. A method of enhancing service diagnostics for root cause analysis of an identified problem in a vehicle by generating a functional taxonomy database that is utilized in cooperation with a structural taxonomy database, the structural taxonomy database identifying structural relationships between parts of a vehicle, and the functional taxonomy database identifying functional relationships between parts of the vehicle, the method comprising the steps of:

obtaining service repair data of previously serviced vehicles from a memory storage device, the service data identifying parts serviced on the vehicle during a respective service repair;

compiling the service data based on a service repair history for each vehicle;

identifying each vehicle within the compiled service data having at least two service repairs performed within a predetermined period of time;

identifying combinations of parts serviced for each vehicle;

determining a count indicating the number of times each combination appears in the compiled service data for the identified vehicles having at least two service repairs;

identifying the combinations having counts greater than a predetermined threshold;

determining whether any of the combinations having counts greater than the predetermined threshold are present in the structural taxonomy database;

selecting only the combinations that are not present in the structural taxonomy database and have counts greater than the predetermined threshold; and

updating a functional taxonomy database by assigning the selected combinations to the function taxonomy database, wherein the functional taxonomy database and the structural taxonomy database are made available to a service technician via a computer to assist the service technician in diagnosing the root cause.

2. The method of claim 1 wherein in the step of identifying the combinations having counts greater than a predetermined threshold further comprises the step of:

determining whether each identified combination is a subcombination of a larger combination that satisfies the predetermined threshold, wherein if the larger combination satisfies the count, then the structural taxonomy database is queried to determine if the larger combination is present therein.

3. The method of claim 2 wherein the larger combination is updated in the functional taxonomy database in response to the larger combination not being present in the structural taxonomy database.

4. The method of claim 1 wherein a subject matter expert reviews the combinations prior to being added to the functional taxonomy database for verifying an acceptable correlation between the subcomponents of the combination.

5. The method of claim 4 wherein combinations having counts greater than the predetermined threshold that are present in the structural taxonomy database are discovered.

6. The method of claim 1 wherein using the functional taxonomy database and the structural taxonomy database to diagnose the root cause of the identified problem further comprises the steps of:

the service technician initiating a search for structural dependencies using the structural taxonomy database on a computer;

generating a list of parts that are structurally dependent on the searchable part;

selecting a part from the list of parts;

generating a list of parts in the functional taxonomy database that are functionally related to the selected part of the structural taxonomy database; and

the service technician identifying a part in the functional taxonomy database that is a potential candidate of the identified problem.

7. The method of claim 1 wherein the predetermined period of time is less than 90 days.

8. The method of claim 1 wherein the predetermined period of time is less than 60 days.

9. The method of claim 1 wherein the predetermined period of time is less than 30 days.

10. The method of claim 1 wherein an identified combination is based on specific repair sequence in replacing the parts.

11. The method of claim 1 wherein the predetermined threshold is at least 5.

12. The method of claim 1 wherein the combination includes at least two parts.

13. The method of claim 1 wherein the selected combination of parts from the structural taxonomy database have a hierarchical relationship.