×

INTEGRATED INFORMATION TECHNOLOGY SERVICE MANAGEMENT FOR CLOUD RESOURCES

  • US 20120311157A1
  • Filed: 06/03/2011
  • Published: 12/06/2012
  • Est. Priority Date: 06/03/2011
  • Status: Abandoned Application
First Claim
Patent Images

1. A computer-implemented method for integrating information technology service management (ITSM) via software adapters for cloud resources, the method comprising:

  • receiving, on a first software application of a first data format type executed on one of a plurality of processors in the cloud resources, at least one ITSM function and at least one input parameter in the first data format from a first computing device, the ITSM function and the input parameter related to management of cloud resources;

    identifying, on a second software application of a second data format type executed on one of the plurality of processors in the cloud resources, at least one programmable function call for performing an ITSM function in the cloud resources using the input parameter;

    identifying, by the first or the second software application, a software adapter for transforming the first data format type of the input parameter to the second data format type;

    executing, the software adapter on one of the plurality of processors in the cloud resources, thereby transforming the first data format type of the input parameter into the second data format type; and

    executing, in the second software application on one of the plurality of processors in the cloud resources, the programmable function call using the input parameter in the second data format type, thereby performing the ITSM function related to the management of the cloud resources.

View all claims
  • 4 Assignments
Timeline View
Assignment View
    ×
    ×