INTEGRATED INFORMATION TECHNOLOGY SERVICE MANAGEMENT FOR CLOUD RESOURCES
First Claim
1. A computer-implemented method for integrating information technology service management (ITSM) via software adapters for cloud resources, the method comprising:
- receiving, on a first software application of a first data format type executed on one of a plurality of processors in the cloud resources, at least one ITSM function and at least one input parameter in the first data format from a first computing device, the ITSM function and the input parameter related to management of cloud resources;
identifying, on a second software application of a second data format type executed on one of the plurality of processors in the cloud resources, at least one programmable function call for performing an ITSM function in the cloud resources using the input parameter;
identifying, by the first or the second software application, a software adapter for transforming the first data format type of the input parameter to the second data format type;
executing, the software adapter on one of the plurality of processors in the cloud resources, thereby transforming the first data format type of the input parameter into the second data format type; and
executing, in the second software application on one of the plurality of processors in the cloud resources, the programmable function call using the input parameter in the second data format type, thereby performing the ITSM function related to the management of the cloud resources.
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Accused Products
Abstract
Systems and methods described herein use software adapters to provide integrated information technology service management (ITSM) for cloud resources. Software adapters in the cloud resources convert data format types of an input parameter received at a first software application in a backend computing device. An ITSM function of a second software application provides management for the cloud resources. The input parameter in a first data format type is converted by the software adapter to a second data format type, the second data format type supported by a second software application. The ITSM function of the second software application is executed using the input parameter in the second data format type, thereby providing an output of the ITSM function, the output including information and executable instructions for management of the cloud resources.
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Citations
22 Claims
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1. A computer-implemented method for integrating information technology service management (ITSM) via software adapters for cloud resources, the method comprising:
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receiving, on a first software application of a first data format type executed on one of a plurality of processors in the cloud resources, at least one ITSM function and at least one input parameter in the first data format from a first computing device, the ITSM function and the input parameter related to management of cloud resources; identifying, on a second software application of a second data format type executed on one of the plurality of processors in the cloud resources, at least one programmable function call for performing an ITSM function in the cloud resources using the input parameter; identifying, by the first or the second software application, a software adapter for transforming the first data format type of the input parameter to the second data format type; executing, the software adapter on one of the plurality of processors in the cloud resources, thereby transforming the first data format type of the input parameter into the second data format type; and executing, in the second software application on one of the plurality of processors in the cloud resources, the programmable function call using the input parameter in the second data format type, thereby performing the ITSM function related to the management of the cloud resources. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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12. A computer-implemented system for integrating information technology service management (ITSM) via software adapters for cloud resources, the system comprising:
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one of a plurality of processors in the cloud resources configured for executing a first software application of a first data format type for receiving, at least one ITSM function and at least one input parameter in the first data format from a first computing device, the ITSM function and the input parameter related to management of cloud resources; one of the plurality of processors in the cloud resources configured for executing a second software application of a second data format type for identifying, at least one programmable function call for performing an ITSM function in the cloud resources using the input parameter; the first or the second software application for identifying, a software adapter for transforming the first data format type of the input parameter to the second data format type; one of the plurality of processors in the cloud resources configured for executing the software adapter, thereby transforming the first data format type of the input parameter into the second data format type; and one of the plurality of processors in the cloud resources configured for executing, in the second software application, the programmable function call using the input parameter in the second data format type, thereby performing the ITSM function related to the management of the cloud resources.
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Specification