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METHODS AND APPARATUS FOR PROVIDING REMOTE DIAGNOSTICS TO A TELEVISION RECEIVER

  • US 20120311630A1
  • Filed: 08/10/2012
  • Published: 12/06/2012
  • Est. Priority Date: 11/04/2009
  • Status: Active Grant
First Claim
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1. A method of processing a customer support request from a user, the method comprising:

  • establishing a connection between a customer support system and a television receiver associated with the user via a communication network;

    receiving video content from the identified television receiver at the customer support system via the connection; and

    outputting the video content received from the identified television receiver to a display for presentation to an agent handling the customer support request.

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