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Customer Support System and Method Therefor

  • US 20120320904A1
  • Filed: 06/20/2011
  • Published: 12/20/2012
  • Est. Priority Date: 06/20/2011
  • Status: Active Grant
First Claim
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1. A method of routing a voice communication from a web page to one of a plurality of queues, comprising:

  • determining whether a user has previously visited the web page;

    if the user has not previously visited the web page, sending instructions to display the web page without a button to initiate the voice communication; and

    if the user has previously visited the web page, sending instructions to display the button such that selection of the button initiates the voice communication for routing to one of the queues.

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