Customer Support System and Method Therefor
First Claim
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1. A method of routing a voice communication from a web page to one of a plurality of queues, comprising:
- determining whether a user has previously visited the web page;
if the user has not previously visited the web page, sending instructions to display the web page without a button to initiate the voice communication; and
if the user has previously visited the web page, sending instructions to display the button such that selection of the button initiates the voice communication for routing to one of the queues.
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Abstract
A method of routing a voice communication from a web page to one of a plurality of queues includes determining whether a user has previously visited the web page. If the user has not previously visited the web page, the web page is displayed without a button to initiate the voice communication. If the user has previously visited the web page, the button is displayed.
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Citations
20 Claims
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1. A method of routing a voice communication from a web page to one of a plurality of queues, comprising:
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determining whether a user has previously visited the web page; if the user has not previously visited the web page, sending instructions to display the web page without a button to initiate the voice communication; and if the user has previously visited the web page, sending instructions to display the button such that selection of the button initiates the voice communication for routing to one of the queues. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method of routing a voice communication from an information handling system to one of a plurality of queues, comprising:
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determining whether the information handling system has previously displayed a web page; if the information handling system has not previously displayed the web page, then generating the web page without a button capable of initiating the voice communication; and if the information handling system has previously displayed the web page, then generating the web page with the button. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A system for routing a voice communication from a web page to one of a plurality of queues, comprising:
a server (1) to determine whether a user has previously visited the web page;
(2) if the user has not previously visited the web page, sending instructions to display the web page without a button to initiate the voice communication; and
(3) if the user has previously visited the web page, sending instructions to display the button such that selection of the button initiates the voice communication for routing to one of the queues.- View Dependent Claims (18, 19, 20)
Specification