Telephonic Conference Access System

• US 20120321062A1
• Filed: 12/07/2011
• Published: 12/20/2012
• Est. Priority Date: 06/17/2011
• Status: Abandoned Application

• Current Assignee: Harqen Incorporated
• Original Assignee: Harqen Incorporated
• Inventors: Fitzsimmons, Jeffrey E., Stockton, Matthew, Torre, Marc Della
• Application Number:
  US13/313,900
• Publication Number:
  US 20120321062A1
• Time in Patent Office: Days
• US Class Current: 379/142.17
• CPC Class Codes: H04L 65/1089 by adding media; by removing media
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 2203/306 Prerecordings to be used during a voice call
• CPC Class Codes: H04M 2203/5063 Centrally initiated conference, i.e. conference server dials participants
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15

Abstract

A conference call system provides multidimensional indexing of recorded audio data through connecting the audio stream to adjunct data generated by the conference call participants during the conference call or thereafter and or/by automatic audio analysis of the audio data. The conference call may be initiated by outgoing calls to the conference participants reducing the burden to those participants for remembering and connecting to the conference call.

Claims

1. A telephone conference call system comprising:

an electronic computer executing a stored program held in non-transient media and communicating electronically with a public switched telephone network, the electronic computer executing the stored program to;

(a) identify a set of conference call participants and telephone numbers;

(b) at a time of the conference call, initiate calls to the call participants;

(c) upon pickup of the computer initiated calls by the call participants, joining the call participants together in a conference call.

2. The conference call system of claim 1 further including the step of e-mailing to the conference call participants a web address providing for intercommunication between the conference call participants over the web.

3. The conference call system of claim 1 further including multiple numbers for call participants including the step of moving through the telephone numbers after a predetermined period of time if call participants do not pick up.

4. The conference call system of claim 1 further including receiving instruction from at least one call participant joined together in the call for a change in telephone numbers to a new telephone number and initiating a call to the one call participant on the new telephone number to join the one call participant together in the conference call.

5. A method of improving the accessibility of recorded telephone conversations among individuals participating in a telephone call using at least one electronic computer executing a program stored in non-transient media to execute the steps of:

(a) receiving from one or more telephones associated with the individuals an audio stream of sampled audio data associated with time values;

(b) receiving adjunct data related to the audio stream and associated with the time values;

(c) recording the audio stream and adjunct data linked through the time values to the audio data; and

(d) accepting a search request from an individual for a portion of the audio stream related to either or both of dimensions of time value and adjunct data to output a portion of the audio stream related to the time value or adjunct data.

6. The method of claim 5 wherein the adjunct data is received over the Internet from the individuals during a receipt of the audio stream from the telephone system.

7. The method of claim 5 wherein the adjunct data consists of annotations input into remote computing devices by the individuals to generate the audio stream.

8. The method of claim 7 wherein the annotations are selected from the group consisting of:

predetermined menu items denoting different assessments of content of the audio stream and free-form text notations.

9. The method of claim 8 wherein the predetermined menu items are selected from the group consisting of:

a menu item indicating an important conversational point in the audio stream and a menu item indicating a conversational point in the audio stream requiring a subsequent action.

10. The method of claim 7 wherein the annotations indicate a degree of consensus of the individuals participating in the telephone call.

11. The method of claim 10 wherein the degree of consensus is represented as a numerical vote outcome of the individuals polled during the call.

12. The method of claim 5 wherein the adjunct data includes identification of electronic documents displayed to the individuals over the Internet.

13. The method of claim 12 wherein the adjunct data includes a making of annotations to the electronic documents by the individuals during the call, the annotations identifying an electronic document being annotated and the annotations.

14. The method of claim 5 wherein the adjunct data is generated by a program running on an electronic computer analyzing the audio stream to provide adjunct data related to a content of the audio stream.

15. The method of claim 14 wherein the adjunct data is selected from the group consisting of:

a text transcription of the audio stream and identification of speaker characteristics of individuals recorded in the audio stream.

16. The method of claim 15 wherein the speaker characteristics are selected from the group consisting of:

gender, emotional state, and loudness.

17. A method of improving an accessibility of recorded telephone conversations using at least one electronic computer executing a program stored in non-transient media to execute the steps of:

(a) interconnecting multiple conference users over a public telephone switch network to exchange audio data over the public telephone switch network;

(b) interconnecting the multiple conference users over the Internet to exchange non-audio data over the Internet contemporaneous with the exchange of audio data; and

(c) recording the audio data with the non-audio data to provide indexing of the audio data by the non-audio data.

18. A method of accessing audio stream data indexed by time and non-audio stream data linked to portions of the audio stream data wherein the non-audio stream data represents episodic annotations of the audio stream data comprising the steps of:

(a) displaying visual representations of the episodic non-audio stream data;

(b) accepting input from a user designating a displayed visual representation of the episodic non-audio stream data to return a portion of the audio stream data linked to the non-audio stream data associated with the visual representation.

19. The method of claim 18 wherein the visual representation of the episodic non-audio stream data is in tabular form.

20. The method of claim 18 wherein the visual representation of the episodic non-audio stream data is in outline form.

21. The method of claim 18 further providing a one-dimensional visual representation of the audio stream data as a function of time;

wherein the visual representation of the non-audio episodic stream data are tags positioned along the one-dimensional representation to align with times of the audio stream data to which it is linked; and

wherein the user inputs designate one of a time value or a display tag to play a portion of the audio stream data related to the time value or display tag.

22. A data structure for recording telephone conversations as electronic data fixed in non-transient media, the data structure comprising:

a header indicating that the electronic data is annotated audio data;

an audio stream providing audio samples at a predetermined sample interval;

adjunct data related to a content of the audio stream and linked to portions of the audio stream; and

electronic documents related to the audio stream having portions linked to the audio stream.