SYSTEM AND METHOD FOR OPERATING A SERVICE TO ARRANGE TRANSPORT AMONGST PARTIES THROUGH USE OF MOBILE DEVICES

• US 20120323642A1
• Filed: 08/28/2012
• Published: 12/20/2012
• Est. Priority Date: 12/04/2009
• Status: Abandoned Application

• Current Assignee: Uber Technologies, Inc.
• Original Assignee: Ubercab, Inc.
• Inventors: Camp, Garrett, Salazar, Oscar, Kalanick, Travis
• Application Number:
  US13/596,497
• Publication Number:
  US 20120323642A1
• Time in Patent Office: Days
• US Class Current: 705/13
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities
• CPC Class Codes: G06Q 30/0284 Time or distance, e.g. usage of parking meters or taximeters
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: G06Q 50/40 Business processes related to the transportation industry shipping G06Q10/083

Abstract

A system and method are described for enabling transportation to be arranged for individuals carrying handsets or mobile devices. In some embodiments, a customer can transmit a request for transport from a given customer geographic location. A service may handle the request by selecting a driver for the customer.

Claims

1. A computer-implemented method for operating a service to arrange transport between a customer and a driver, the method being implemented by one or more processors and comprising the steps of:

(a) responding to a request by a customer at a first geographic location for transport by selecting a driver at a second geographic location to transport the customer;

(b) tracking the driver from the second geographic location to the first geographic location to facilitate pickup of the customer at the first geographic location;

(c) enabling the customer to provide a feedback of the driver to affect a service reputation of the driver upon completing transport at a third geographic location.

2. The method of claim 1, further comprising determining a fee for transport of the customer from the first geographic location to the third geographic location.

3. The method of claim 1, wherein the feedback is a rating.

4. The method of claim 1, further comprising enabling the driver to provide a feedback of the customer to affect a customer reputation.

5. The method of claim 1, wherein the feedback of the customer and of the driver is available to other customers and drivers.

6. The method of claim 4, further comprising determining a traffic pattern in a given region analyzing at least one of the pickup location or drop off locations for the plurality of customers.

7. The method of claim 4, further comprising enabling a result of said analyzing to be viewable at a website.