Context Aware Interaction

• US 20120323997A1
• Filed: 06/14/2011
• Published: 12/20/2012
• Est. Priority Date: 06/14/2011
• Status: Active Grant

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Mezhibovsky, Vladimir, Korolev, Nikolay, Ristock, Herbert
• Granted Patent: US 9,159,037 B2
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/06314 Calendaring for a resource
• CPC Class Codes: G06Q 10/1093 Calendar-based scheduling for persons or groups
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/222 using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal

Abstract

A network-connected server for meeting initiation has software executing on the server from a non-transitory physical medium, the software providing a function allowing a user to schedule a meeting and to configure availability conditions, a function for informing scheduled participants of the scheduled meeting, a function for receiving indications of availability for the scheduled meeting from communication appliances associated with scheduled participants, and a function for connecting the communication appliances to communicate when the configured availability conditions are met.

Claims

1. A network-connected server for meeting initiation, comprising:

software executing on the server from a non-transitory physical medium, the software providing;

a function allowing a user to schedule a meeting and to configure availability conditions;

a function for informing scheduled participants of the scheduled meeting;

a function for receiving indications of availability for the scheduled meeting from communication appliances associated with scheduled participants; and

a function for connecting the communication appliances to communicate when the configured availability conditions are met.

2. The server of claim 1 wherein a part of the configuration of a scheduled meeting is a threshold of number of scheduled participants being available to participate.

3. The server of claim 1, further comprising a function for informing scheduled participants of availability of other scheduled participants.

4. The server of claim 1, wherein one communications appliance is a mobile telephone and another communications appliance is an interactive voice response (IVR) unit.

5. The server of claim 1, wherein one communications appliance is a personal computer and another communications appliance is a web server.

6. The server of claim 1, further including a function using geo-location of communications appliances relative to geo-location of an appliance associated with the user who schedules the meeting to prioritize a list of contacts on the user'"'"'s appliance.

7. The server of claim 1, wherein, in addition to receiving indications of availability the server receives indication of applications running on the communications appliances associated with scheduled participants.

8. The server of claim 1 wherein availability reporting is accomplished through a ping sequence.

9. The server of claim 1, wherein availability reporting is accomplished through a text channel.

10. The server of claim 1, wherein certain expected geo-location positions and states of a party'"'"'s mobile communications appliance are configured as conditions for availability of the party.

11. A method for meeting planning and initiation, comprising the steps of:

(a) scheduling a meeting, including participants, and configuring availability conditions for participants required to initiate the meeting at a network-connected server;

(b) informing scheduled participants of the scheduled meeting by the server;

(c) receiving indications of availability for the scheduled meeting from communication appliances associated with scheduled participants; and

(d) connecting the communication appliances to communicate when the configured availability conditions are met.

12. The method of claim 11 wherein in step (a) a part of the configuration of a scheduled meeting is a threshold of number of scheduled participants being available to participate.

13. The method of claim 11 wherein in step (b) scheduled participants are informed of availability of other scheduled participants.

14. The method of claim 11, wherein one communications appliance is a mobile telephone and another communications appliance is an interactive voice response (IVR) unit.

15. The method of claim 11, wherein one communications appliance is a personal computer and another communications appliance is a web server.

16. The method of claim 11 further including a step for using geo-location of communications appliances relative to geo-location of an appliance associated with the user who schedules the meeting to prioritize a list of contacts on the user'"'"'s appliance.

17. The method of claim 11 wherein in step (c) in addition to receiving indications of availability the server receives indication of applications running on the communications appliances associated with scheduled participants.

18. The method of claim 11 wherein availability reporting is accomplished through a ping sequence.

19. The method of claim 11 wherein availability reporting is accomplished through a text channel.

20. The method of claim 11 wherein certain expected geo-location positions and states of a party'"'"'s mobile communications appliance are configured as conditions for availability of the party.