MOBILE SERVICE CONTEXT

• US 20120330702A1
• Filed: 03/28/2012
• Published: 12/27/2012
• Est. Priority Date: 06/27/2011
• Status: Active Grant

• Current Assignee: BMC Software Incorporated (KKR & Co., Inc.)
• Original Assignee: BMC Software Incorporated (KKR & Co., Inc.)
• Inventors: Kowalski, Vincent Joseph, King, Simon Jeremy, Shor, Tamar
• Granted Patent: US 8,818,994 B2
• Time in Patent Office: Days
• US Class Current: 705/7.11
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations

Abstract

According to one general aspect, a method may include requesting, from a database and by a program executing on a mobile computing device, at least a portion of a business service context regarding a business service. The method may also include receiving, from the database, an aggregated database result regarding the business service. The aggregated database result may include the requested business service context and wherein the business service context includes information from a plurality of applications. The method may also include displaying, via the mobile computing device, at least a portion of the information included by the business service context.

Claims

1. A method comprising:

requesting, from a database and by a program executing on a mobile computing device, at least a portion of a business service context regarding a business service;

receiving, from the database, an aggregated database result regarding the business service, wherein the aggregated database result includes the requested business service context and wherein the business service context includes information from a plurality of applications; and

displaying, via the mobile computing device, at least a portion of the information included by the business service context.

2. The method of claim 1, wherein receiving the aggregated database result includes:

receiving the aggregated database result as part of a single database query transaction, and

wherein the aggregated database result is provided by an at least partially virtual database that virtualizes database fields whose field values are provided by the plurality of other applications.

3. The method of claim 1, wherein requesting at least a portion of the business service context includes:

receiving a list of business services from a remote computing device; and

selecting a business service from one of the business services included by the list of business services.

4. The method of claim 1, wherein displaying includes displaying a first portion of the information include by the business service context;

and

further including;

in response to a user indicating that the user wishes to view more information regarding at least one aspect of the business service context, displaying a second portion of information included by the business service context.

5. The method of claim 1, further including:

transmitting a message to a remote computing device that causes a user of the mobile computing device to be associated with a business service; and

receiving a notification from the remote computing device when at least one predefined event regarding the associated business service has occurred.

6. The method of claim 5, wherein receiving a notification includes:

receiving, from a database, an aggregated database result regarding the business service, wherein the aggregated database result includes a second business service context.

7. The method of claim 5, wherein transmitting a message to a remote computing device includes:

transmitting a message to the remote computing device that causes the user to be associated with a group of users, wherein the group of users is associated with at least one business service.

8. The method of claim 1, further including:

transmitting, at a user'"'"'s request, at least a portion of the information included by the business service context from the mobile computing device to a second mobile computing device.

9. The method of claim 8, wherein transmitting the portion of the information included by the business service context to a second mobile computing device includes:

instructing a remote computing device to provide the portion of the information included by the business service context to a second user, and

wherein the second user is associated with the second computing device.

10. The method of claim 1, wherein displaying a graphical user interface element includes:

displaying a business service linking user interface element that when selected causes a second business service context to be created and displayed, wherein the second business service context is associated with a second business service indicated by the business service linking user interface element.

11. A mobile computing device comprising:

a microprocessor configured to execute a software application;

a network interface configured to;

request, at the instruction of the software application executing via the microprocessor, at least a portion of a business service context regarding a business service, and

receive, from the database, an aggregated database result regarding the business service, wherein the aggregated database result includes the requested business service context and wherein the business service context includes information from a plurality of applications; and

a monitor configured to;

display at least a portion of the information included by the business service context.

12. The mobile computing device of claim 11, wherein the network interface is configured to:

receive a list of business services from a remote computing device; and

wherein the microprocessor is configured to;

select a business service from one of the business services included by the list of business services.

13. The mobile computing device of claim 11, wherein the monitor is configured to display a first portion of the information include by the business service context;

and

the processor is configured to;

in response to a user indicating that the user wishes to view more information regarding at least one aspect of the business service context, cause the monitor to display a second portion of information included by the business service context.

14. The mobile computing device of claim 11, wherein the network interface is configured to:

transmit a message to a remote computing device that causes a user of the mobile computing device to be associated with a business service; and

receive a notification message from the remote computing device when at least one predefined event regarding the associated business service has occurred.

15. The mobile computing device of claim 14, wherein the network interface is configured to:

receive, from a database, an aggregated database result regarding the business service, wherein the aggregated database result includes an unrequested business service context.

16. The mobile computing device of claim 14, wherein the network interface is configured to:

transmit a message to the remote computing device that causes the user to be associated with a group of users, wherein the group of users is associated with at least one business service.

17. The mobile computing device of claim 11, wherein the network interface is configured to:

transmit, from the mobile computing device to a second computing device, a message that includes at least a portion of the information included by the business service context.

18. The mobile computing device of claim 17, wherein the transmitted message:

instructs a remote computing device to provide the portion of the information included by the business service context to a second user, and

wherein the second user is associated with the second computing device.

19. The mobile computing device of claim 11, wherein the monitor is configured to:

display a business service linking user interface element that when selected causes a second business service context to be created and displayed, wherein the second business service context is associated with a second business service indicated by the business service linking user interface element.

20. A computer program product for the collection and display of information related to a business service, the computer program product being tangibly and non-transitorily embodied on a computer-readable medium and including executable code that, when executed, is configured to cause a mobile computing apparatus to:

request, from a database, at least a portion of a business service context regarding a business service;

receive, from the database, an aggregated database result regarding the business service, wherein the aggregated database result includes the requested business service context and wherein the business service context includes information from a plurality of applications; and

display, via the mobile computing device, at least a portion of the information included by the business service context.