METHODS AND SYSTEMS FOR INTEGRATING TIMING AND LOCATION INTO APPOINTMENT SCHEDULES

• US 20120330710A1
• Filed: 08/17/2011
• Published: 12/27/2012
• Est. Priority Date: 06/27/2011
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Chawla, Gaurav, Nagata, Yudi, Hauser, David, Hu, Maggie (Minzhi), Gupta, Akhilesh
• Application Number:
  US13/211,569
• Publication Number:
  US 20120330710A1
• Time in Patent Office: Days
• US Class Current: 705/7.15
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A scheduler integrates worker time and location into customer appointment schedules by obtaining the status of workers'"'"' meetings with customers and forwarding updated schedule messages to waiting customers if the worker is late for an appointment due to traffic or unexpected delays at the previous customer meeting. The waiting customers receiving the updated schedules can respond by accepting the updated schedule, adjusting the meeting time or cancelling the appointment. The scheduler eliminates the need for customers to have to wait for long periods of time for service workers to arrive and allows them to adjust the meeting appointment based upon their schedules.

Claims

1. A method comprising:

receiving by a scheduler a current location of a mobile device of a worker;

calculating by the scheduler, a first estimated travel time from the current location of the worker to a first appointment;

transmitting by the scheduler to the mobile device of the worker, a description of a first appointment with a first customer and an estimate first duration for the first appointment; and

transmitting by the scheduler to an electronic device of the first customer, a message that includes an estimated arrival time of the worker to the first appointment based upon the first estimated travel time.

2. The method of claim 1 further comprising:

receiving by a scheduler a notification of completion of the first appointment;

calculating by the scheduler, a second estimated travel time from the current location of the worker to a second appointment;

transmitting by the scheduler to the mobile device of the worker, a description of a second appointment with a second customer and an estimate second duration for the second appointment; and

transmitting by the scheduler to an electronic device of the second customer, a message that includes an estimated arrival time of the worker to the second appointment based upon the second estimated travel time.

3. The method of claim 1 further comprising:

emitting by the mobile device of the worker, a notification that the first appointment has exceeded the estimated first duration;

inputting to the mobile device, additional time needed for the first appointment;

receiving by a scheduler a notification of the additional time needed for the first appointment;

calculating by the scheduler, a second estimated travel time from the current location of the worker to a second appointment; and

transmitting by the scheduler to an electronic device of the second customer, an update message that includes an estimated arrival time of the worker to the second appointment based upon the second estimated travel time and the additional time needed for the first appointment.

4. The method of claim 3 further comprising:

receiving by the scheduler a reschedule time for the second appointment; and

transmitting by the scheduler the reschedule time for the second appointment to the mobile device of the worker.

5. The method of claim 3 further comprising:

receiving by the scheduler a cancellation of the second appointment; and

transmitting by the scheduler the cancellation of the second appointment to the mobile device of the worker.

6. The method of claim 1 further comprising:

receiving by a scheduler a notification of traffic delays on a route to the first appointment; and

transmitting by the scheduler to the electronic device of the first customer, an update message that includes a revised estimated arrival time of the worker to the first appointment based upon the traffic delays.

7. The method of claim 1 further comprising:

receiving by a scheduler a notification additional time needed for the first appointment;

calculating by the scheduler, a second estimated travel time from the current location of the worker to a second appointment; and

transmitting by the scheduler to an electronic device of the second customer, a message that includes an estimated arrival time of the worker to the second appointment based upon the second estimated travel time and the additional time needed for the first appointment.

8. The method of claim 7 further comprising:

receiving by a scheduler a notification of completion of the first appointment; and

transmitting by the scheduler to the mobile device of the worker, a description of a second appointment with a second customer and an estimate second duration for the second appointment.

9. The method of claim 7 further comprising:

receiving by a scheduler a notification of traffic delays on a route to the second appointment; and

transmitting by the scheduler to the electronic device of the second customer, an update message that includes a revised estimated arrival time of the worker to the second appointment based upon the traffic delays.

10. The method of claim 9 further comprising:

receiving by the scheduler a reschedule time for the second appointment; and

transmitting by the scheduler the reschedule time for the second appointment to the mobile device of the worker.

11. A method comprising:

calculating by the scheduler, a first arrival time of a worker to a first appointment;

calculating by the scheduler, a second arrival time of the worker to a second appointment;

transmitting by the scheduler to the mobile device of the worker, a description of a first appointment with a first customer, an estimate first duration for the first appointment, a description of a second appointment with a second customer, an estimate second duration for the second appointment; and

transmitting by the scheduler to an electronic device of the first customer, a message that includes an estimated arrival time of the worker to the first appointment; and

transmitting by the scheduler to an electronic device of the second customer, a message that includes an estimated arrival time of the worker to the second appointment.

12. The method of claim 11 further comprising:

emitting by the mobile device of the worker, a notification that the first appointment has exceeded the estimated first duration;

inputting to the mobile device, additional time needed for the first appointment;

receiving by a scheduler a notification of the additional time needed for the first appointment;

calculating by the scheduler, a second estimated travel time from the current location of the worker to a second appointment; and

transmitting by the scheduler to an electronic device of the second customer, an update message that includes an estimated arrival time of the worker to the second appointment based upon the second estimated travel time and the additional time needed for the first appointment.

13. The method of claim 12 further comprising:

receiving by the scheduler a reschedule time for the second appointment; and

transmitting by the scheduler the reschedule time for the second appointment to the mobile device of the worker.

14. The method of claim 12 further comprising:

receiving by the scheduler a cancellation of the second appointment; and

transmitting by the scheduler the cancellation of the second appointment to the mobile device of the worker.

15. The method of claim 11 further comprising:

receiving by a scheduler a notification of traffic delays on a route to the first appointment; and

transmitting by the scheduler to the electronic device of the first customer, an update message that includes a revised estimated arrival time of the worker to the first appointment based upon the traffic delays.

16. The method of claim 11 further comprising:

receiving by a scheduler a notification additional time needed for the first appointment;

calculating by the scheduler, a second estimated travel time from the current location of the worker to a second appointment; and

transmitting by the scheduler to an electronic device of the second customer, a message that includes an estimated arrival time of the worker to the second appointment based upon the second estimated travel time and the additional time needed for the first appointment.

17. The method of claim 16 further comprising:

receiving by a scheduler a notification of completion of the first appointment; and

transmitting by the scheduler to the mobile device of the worker, a description of a second appointment with a second customer and an estimate second duration for the second appointment.

18. The method of claim 16 further comprising:

receiving by a scheduler a notification of traffic delays on a route to the second appointment; and

transmitting by the scheduler to the electronic device of the second customer, an update message that includes a revised estimated arrival time of the worker to the second appointment based upon the traffic delays.

19. The method of claim 18 further comprising:

receiving by the scheduler a reschedule time for the second appointment; and

transmitting by the scheduler the reschedule time for the second appointment to the mobile device of the worker.

20. The method of claim 18 further comprising:

receiving by the scheduler a cancellation of the second appointment; and

transmitting by the scheduler the cancellation of the second appointment to the mobile device of the worker.