LOCAL INTERCEPT METHODS, SUCH AS APPLICATIONS FOR PROVIDING CUSTOMER ASSISTANCE FOR TRAINING, INFORMATION CALLS AND DIAGNOSTICS
First Claim
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1. A method for providing assistance to a user of a mobile device, the method comprising:
- automatically detecting, at the mobile device, a predetermined event;
automatically selecting, at the mobile device, one or more scripts from a database of scripts stored locally on the mobile device, wherein the one or more scripts are selected based upon the detected predetermined event; and
locally performing, at the mobile device, an action based at least in part on the selected scripts.
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Abstract
A method of displaying a tutorial to a user of a mobile device is disclosed. In some examples, the mobile device receives an input associated with one or more user functions of the mobile device and launches a locally based application in response to the received input. The locally based application may output instructions to the user explaining to the user how to implement the one or more user functions.
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Citations
13 Claims
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1. A method for providing assistance to a user of a mobile device, the method comprising:
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automatically detecting, at the mobile device, a predetermined event; automatically selecting, at the mobile device, one or more scripts from a database of scripts stored locally on the mobile device, wherein the one or more scripts are selected based upon the detected predetermined event; and locally performing, at the mobile device, an action based at least in part on the selected scripts. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A mobile device, comprising:
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a storage component, the storage component containing one or more scripts locally on the mobile device, wherein the one or more scripts assist in diagnosing customer premises equipment related to a customer associated with the mobile device; a launching component, the launching component configured to invoke one or more of the scripts; and a communication component, the communication component adapted to set up a communication link with the customer premises equipment based on instructions received from the one or more invoked scripts; wherein the communication link enables a user to remotely contact the customer premises equipment via the mobile device. - View Dependent Claims (9, 10, 11)
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12. A method of verifying a state of a mobile device, comprising:
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selecting a target region in a display field on the mobile device; determining a hash value for the selected target region; comparing the determined hash value with an expected hash value for the selected target region, wherein the expected hash value corresponds to an expected state of the mobile device; and performing an action when the determined hash value does not equal the expected hash value. - View Dependent Claims (13)
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Specification