ASSESSING AND MANAGING RISKS OF SERVICE RELATED CHANGES BASED ON DYNAMIC CONTEXT INFORMATION
First Claim
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1. A method of determining risk associated with a proposed change, the method comprising:
- entering change information related to the proposed change and a category of the change;
filtering, by a processor, risk assessment questions based on the entered category of the proposed change;
asking at least one of the filtered risk assessment questions to generate first answers;
automatically inferring, by the processor, second answers of at least one of the risk assessment questions based on the entered change information and historical information; and
determining, by the processor, the risk from weights assigned to each answer.
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Abstract
A method of assessing and mitigating a risk of a proposed change includes entering a category of the change, filtering risk assessment questions based on the entered category of the proposed change, determining an initial risk based on a dynamic change context, determining at least one high risk factor that is associated with the initial risk, filtering mitigation risk questions based on the at least one high risk factors, and re-determining the risk from mitigation answers to the filtered mitigation risk questions.
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Citations
25 Claims
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1. A method of determining risk associated with a proposed change, the method comprising:
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entering change information related to the proposed change and a category of the change; filtering, by a processor, risk assessment questions based on the entered category of the proposed change; asking at least one of the filtered risk assessment questions to generate first answers; automatically inferring, by the processor, second answers of at least one of the risk assessment questions based on the entered change information and historical information; and determining, by the processor, the risk from weights assigned to each answer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of mitigating a risk associated with a proposed change, the method comprising:
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determining at least one high risk factor that is associated with a determined risk of a proposed change; filtering mitigation risk questions based on the at least one high risk factors; asking the filtered mitigation risk questions to generate mitigation answers; determining a reduced risk from the mitigation answers and a change context of the proposed change. - View Dependent Claims (12, 13, 14, 15, 16, 17, 20, 21, 22, 23)
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18. An apparatus for assessing and mitigating risk of a proposed change, the apparatus comprising:
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a memory storing a computer program to assess and mitigate risk, risk assessment questions, risk mitigation questions, and historical information associated with changes; and a processor configured to execute the computer program, wherein the computer program is configured to prompt entry of change information related to the proposed change and a category of the change, filter the risk assessment questions based on the entered category, prompt entry of first answers to at least one of the filtered risk assessment questions, infer second answers to at least one of the filtered risk assessment questions based on the change information and historical information, determine a risk based on the first and second answers, and mitigate the risk based on the risk mitigation questions. - View Dependent Claims (19)
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24. A method of assessing and mitigating a risk of a proposed change, the method comprising:
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entering a category of the change; filtering, by a processor, risk assessment questions based on the entered category of the proposed change; determining, by the processor, an initial risk based on answers to the filtered questions; determining at least one high risk factor that is associated with the initial risk; filtering mitigation risk questions based on the at least one high risk factors; and re-determining, by the processor, the risk from mitigation answers to the filtered mitigation risk questions. - View Dependent Claims (25)
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Specification