METHODS, APPARATUS AND SYSTEMS FOR CHRONICLING THE ACTIVITIES OF FIELD TECHNICIANS
First Claim
1. An apparatus for chronicling the activities of at least one technician, the apparatus comprising:
- at least one communication interface;
a memory configured to store processor-executable instructions and activity data; and
a processor operatively coupled to the memory and the at least one communication interface, wherein upon execution of the processor-executable instructions, the processor is configured to;
control the at least one communication interface so as to receive field service activity information;
associate at least one data source with the at least one technician;
associate an acquisition event with at least one time window and at least one location based at least in part on received geo-location information;
generate a visual representation of the acquisition event for display at one or more of a display device of a central server and a display device of a computer associated with the at least one technician, wherein the visual representation of the acquisition event is based at least in part on the at least one location; and
generate a timeline associated with the at least one technician and the at least one data source, wherein generating a timeline comprises reconciling the acquisition event with the received field service activity information.
1 Assignment
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Accused Products
Abstract
Tracking or monitoring activities associated with employees, such as field technicians working in the field, is based on receiving and processing activity information related to activities conducted by the employees. Activity information may include location information associated with individual activities or equipment, employee status information (e.g. clocked-in or clocked-out), travel information, or other information associated with an employee'"'"'s activities. In an example, tracking employee activities may include receiving field service activity information, associating at least one data source with at least one technician, associating an acquisition event with at least one time window and at least one location, and generating a timeline associated with the at least one technician and at least one data source, where generating the timeline includes reconciling the acquisition event with the received field service activity information.
325 Citations
29 Claims
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1. An apparatus for chronicling the activities of at least one technician, the apparatus comprising:
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at least one communication interface; a memory configured to store processor-executable instructions and activity data; and a processor operatively coupled to the memory and the at least one communication interface, wherein upon execution of the processor-executable instructions, the processor is configured to; control the at least one communication interface so as to receive field service activity information; associate at least one data source with the at least one technician; associate an acquisition event with at least one time window and at least one location based at least in part on received geo-location information; generate a visual representation of the acquisition event for display at one or more of a display device of a central server and a display device of a computer associated with the at least one technician, wherein the visual representation of the acquisition event is based at least in part on the at least one location; and generate a timeline associated with the at least one technician and the at least one data source, wherein generating a timeline comprises reconciling the acquisition event with the received field service activity information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. An apparatus for chronicling the activities of at least one technician, the apparatus comprising:
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at least one communication interface; a memory configured to store processor-executable instructions and activity data; and a processor operatively coupled to the memory and the at least one communication interface, wherein upon execution of the processor-executable instructions, the processor is configured to; determine geo-location information associated with the apparatus; control the at least one communication interface so as to receive at least one work order; control the at least one communication interface so as to receive at least one activity input related to the at least one work order; compare geo-location information associated with the at least one activity input with a location associated with the at least one work order; and control the at least one communication interface so as to transmit field service activity information, wherein the activity data is based at least in part on the received activity input. - View Dependent Claims (11, 12, 13, 14)
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15. A method for chronicling field activities, the method comprising:
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receiving field service activity information; associating at least one data source with at least one technician; associating an acquisition event with at least one time window and at least one location based at least in part on received geo-location information; and generating a timeline associated with the at least one technician and at least one data source, wherein generating a timeline comprises reconciling the acquisition event with the received field service activity information. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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22. A method for activity tracking, comprising:
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determining geo-location information associated with a first apparatus; receiving at least one work order from a second apparatus; receiving at least one activity input related to the at least one work order; comparing geo-location information associated with the at least one activity input with a location associated with the at least one work order; and transmitting field service activity information to the second apparatus, wherein the activity data is based at least in part on the received activity input. - View Dependent Claims (23, 24, 25, 26, 27)
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28. A computer-readable storage medium having computer-executable instructions stored thereon, the instructions comprising:
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instructions for receiving field service activity information; instructions for associating at least one data source with at least one technician; instructions for associating an acquisition event with at least one time window and at least one location; and instructions for generating a timeline associated with the at least one technician and at least one data source, wherein generating a timeline comprises reconciling the acquisition event with the received field service activity information.
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29. A computer-readable storage medium having computer-executable instructions stored thereon, the instructions comprising:
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instructions for determining geo-location information associated with a first apparatus; instructions for receiving at least one work order from a second apparatus; instructions for receiving at least one activity input related to the at least one work order; instructions for comparing geo-location information associated with the at least one activity input with a location associated with the at least one work order; and instructions for transmitting field service activity information to the second apparatus, wherein the activity data is based at least in part on the received activity input.
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Specification