METHOD AND SYSTEM FOR NETWORK AVAILABILITY ALERT

• US 20130007862A1
• Filed: 10/17/2011
• Published: 01/03/2013
• Est. Priority Date: 07/01/2011
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Kincaid, Scott
• Application Number:
  US13/275,164
• Publication Number:
  US 20130007862A1
• Time in Patent Office: Days
• US Class Current: 726/7
• CPC Class Codes: G06F 21/31 User authentication
• CPC Class Codes: G06F 21/41 where a single sign-on provides access to a plurality of computers
• CPC Class Codes: G06F 21/554 involving event detection and direct action
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226

Abstract

In accordance with embodiments, there are provided mechanisms and methods for providing a network availability alert to a user in an on-demand service. These mechanisms and methods for providing a network availability alert to a user in an on-demand service may enable embodiments to provide a user with the knowledge that the connectivity problem is not the fault of the on-demand service. In this way the user may be provided with information that best allows the user to obtain connectivity.

Claims

1. A method comprising:

receiving, at a host system of an on-demand multitenant database, a request to logon from a tenant'"'"'s system, the on demand multitenant database having a processor system including one or more processors and a storage system; and

sending over a network by the processor system a code to check whether the network is connected, the code, when invoked by the tenant'"'"'s system causes one or more processors of the tenant'"'"'s system to perform a method including at least

the tenant system determining whether the network is connected to the user system, and

if the network is not connected, the tenant system generating a message indicating that the network is not connected.

2. The method of claim 1, further comprising:

receiving a user name and password; and

determining whether the user name and password is correct; and

if it is determined that the user name and password are correct and that the network is running, allowing the tenant'"'"'s system access to the on-demand multitenant database.

3. The method of claim 1, further comprising:

sending by the processor system an algorithm to check whether the caps lock is on, wherein if the caps lock is on, the user will receive a message indicating that the caps lock is on.

4. The method of claim 1, further comprising:

providing an indicator that the user may activate for the algorithm to recheck whether the network is connected.

5. The method of claim 4, wherein the indicator is a “

check now”

button.

6. The method of claim 1, wherein the determining whether the network is connected to the user system occurs after the user types a letter or hits “

enter.”

7. The method of claim 6, wherein the determining occurs after the user types another letter or hits “

enter.”

8. The method of claim 1, further comprising determining whether the network is connected to the user system continuously while the user is connected to the logon page.

9. A machine-readable medium carrying one or more sequences of instructions for identifying whether the network is connected for a user, which instructions, when executed by one or more processors, cause the one or more processors to carry out the steps of:

receiving, at a host system of an on-demand multitenant database, a request to logon from a tenant'"'"'s system, the on demand multitenant database having a processor system including one or more processors and a storage system; and

sending by the processor system an algorithm to check whether the network is connected, wherein if the network is not connected, the user will receive a message indicating that the network is not connected.

10. A method comprising:

receiving at a user system from a host system a login page, the login page including a request for a user name and a password, the user system including at least a processor system having one or more processors and a storage system including one or more machine readable media, and a user input device;

receiving at the user system from the host system an algorithm for checking internet connectivity;

receiving one or more characters of login information;

determining, by the processor system, whether the internet is connected to the user system; and

if it is determined that the Internet is not connected to the user system, generating a message for the user indicating that the Internet is not connected.

11. The method of claim 10, further comprising receiving an from the host an algorithm to identify whether the caps lock is on.

12. The method of claim 10, wherein the login page allows the user to recheck Internet connectivity by selecting a button and entering another character of the login information.

13. The method of claim 10, further comprising the generating of the message for the user indicating that the Internet is not connected, receiving another character of input from the user, automatically checking a second time whether the Internet is connected to the user machine.

14. The method of claim 10, further comprising checking the internet is connected at specified times while the user is logged in.