EXTENSIBLE SUPPORT SYSTEM FOR SERVICE OFFERINGS
First Claim
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1. A business support system (BSS) for provisioning computing network assets to one or more users for users to operate and manage the assets, the system comprising:
- one or more user interfaces that provide service offering information to a user about service offerings of a plurality of service providers;
a selection function on the user interface used to select one or more of the service offerings;
one or more interfaces that connect to one or more locations on one or more networks, each of the locations having one or more network assets associated with the selected service offering and the respective service provider; and
a mapping function that matches the user selection to one or more provisioning processes, wherein when the provisioning processes are executed, and one or more physical network resources are provisioned to the user from one or more of the network locations in an order that the user can use the service.
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Abstract
Techniques are disclosed for integration, provisioning and management of entities and processes in a computing system such as, by way of example only, business entities and business processes. In particular, techniques are disclosed for implementing an extensible support system for multiple service offerings. For example, such a support system can be a business support system which may be employed in conjunction with a cloud computing environment.
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Citations
13 Claims
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1. A business support system (BSS) for provisioning computing network assets to one or more users for users to operate and manage the assets, the system comprising:
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one or more user interfaces that provide service offering information to a user about service offerings of a plurality of service providers; a selection function on the user interface used to select one or more of the service offerings; one or more interfaces that connect to one or more locations on one or more networks, each of the locations having one or more network assets associated with the selected service offering and the respective service provider; and a mapping function that matches the user selection to one or more provisioning processes, wherein when the provisioning processes are executed, and one or more physical network resources are provisioned to the user from one or more of the network locations in an order that the user can use the service. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. An apparatus for provisioning computing network assets to one or more users for users to operate and manage the assets, the apparatus comprising:
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a memory; and a processor coupled to the memory and configured to; receive a user request regarding one or more service offerings where two or more of the service offerings are provided by different providers; for each service offering, determine a location for the provider of the service offering; select one or more provisioning processes associated with the service offering for the respective provider from a plurality of provisioning processes; and execute the provisioning processes in an order to interact with an operational support system (OSS) resulting in a set of assets that are provided to the user from the provider. - View Dependent Claims (9, 10, 11, 12)
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13. An article of manufacture for provisioning computing network assets to one or more users for users to operate and manage the assets, the article of manufacture comprising a computer readable storage medium having tangibly embodied thereon computer readable program code which, when executed, causes a computer to:
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receive a user request regarding one or more service offerings where two or more of the service offerings are provided by different providers; for each service offering, determine a location for the provider of the service offering; select one or more provisioning processes associated with the service offering for the respective provider from a plurality of provisioning processes; and execute the provisioning processes in an order to interact with an operational support system (OSS) resulting in a set of assets that are provided to the user from the provider.
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Specification