MAKING AN EXTENDED WARRANTY COVERAGE DECISION

• US 20130013517A1
• Filed: 07/07/2011
• Published: 01/10/2013
• Est. Priority Date: 07/07/2011
• Status: Abandoned Application

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Inventors: Gallego, Guillermo, Wang, Ruxian, Drew, Julie Ward
• Application Number:
  US13/178,072
• Publication Number:
  US 20130013517A1
• Time in Patent Office: Days
• US Class Current: 705/302
• CPC Class Codes: G06Q 30/012 Providing warranty services

Abstract

Systems, methods, and machine-readable and executable instructions are provided for making an extended warranty coverage. Making an extended warranty decision can include determining by a computer, a customer'"'"'s expected cost of terminating the extended warranty coverage, determining, by the computer, the customer'"'"'s expected cost of continuing the extended warranty coverage, and comparing, by the computer, the expected cost of terminating the extended warranty coverage and the expected cost of continuing the extended warranty coverage. Making an extended warranty decision can also include determining, by the computer, the extended warranty coverage decision based on the comparison.

Claims

1. A computer-implemented method for making an extended warranty coverage decision comprising:

determining, by the computer, a customer'"'"'s expected cost of terminating the extended warranty coverage;

determining, by the computer, the customer'"'"'s expected cost of continuing the extended warranty coverage;

comparing, by the computer, the expected cost of terminating the extended warranty coverage and the expected cost of continuing the extended warranty coverage; and

determining, by the computer, the extended warranty coverage decision based on the comparison.

2. The method of claim 1, wherein the extended warranty coverage decision is determined for a single time period.

3. The method of claim 1, further comprising determining a prior product failure probability for the product covered by the extended warranty and performing a Beta updating scheme to update the prior product failure probability based on actual product failures experienced.

4. The method of claim 1, further comprising determining a prior product failure probability for the product covered by the extended warranty and using an exponential smoothing mechanism to update the prior product failure probability.

5. The method of claim 1, wherein determining the extended warranty coverage decision is further based on a comparison of a product failure probability to a predetermined product failure threshold.

6. The method of claim 1, further comprising determining the customer'"'"'s expected cost of terminating the extended warranty coverage as a function of:

a product failure probability;

a product abandonment probability; and

an expected repair cost.

7. The method of claim 1, further comprising determining the customer'"'"'s expected cost of continuing the extended warranty coverage as a function of:

a product failure probability;

an extended warranty premium;

an expected repair cost; and

a product abandonment probability.

8. A non-transitory machine-readable medium storing a set of instructions for making an extended warranty coverage decision executable by a computer to cause the computer to:

determine a probability of product failure;

receive at least one customer abandonment probability;

compare a customer'"'"'s expected cost of terminating the extended warranty coverage and a customer'"'"'s expected cost of continuing the extended warranty coverage;

determine an extended warranty provider'"'"'s expected extended warranty profit based on the comparison, the probability of product failure, an extended warranty premium, and the at least one customer abandonment probability; and

determine a customer'"'"'s expected extended warranty coverage duration based on the comparison, the probability of product failure, the extended warranty premium, and the at least one customer abandonment probability.

9. The medium of claim 8, wherein the extended warranty coverage includes flexible duration extended warranty coverage.

10. The medium of claim 8, wherein the instructions are executable by the computer to cause the computer to determine the probability of product failure using a prior product failure probability and updates to the prior product failure probability according to a product failure history.

11. A computing system for making an extended warranty coverage decision comprising:

a memory;

a processor resource coupled to the memory, to;

determine an extended warranty market type;

determine a probability of product failure for a segment of the market type;

determine at least one customer abandonment probabilities for the segment;

determine a proportion of the extended warranty market that the segment represents; and

determine an extended warranty premium based on the market type, the probability of product failure, the at least one customer abandonment probability, and the proportion.

12. The system of claim 11, wherein the processor coupled to the memory determines the extended warranty premium further based on reaching a total expected profit improvement threshold.

13. The system of claim 11, wherein the processor couple to the memory determines the probability of product failure using a prior product failure probability and updates to the prior product failure probability according to a product failure history.

14. The system of claim 11, wherein the market type is homogenous.

15. The system of claim 11, wherein the market type is heterogeneous.