PROVIDING INTERFACE SUPPORT FOR APPLICATION WORKSPACE PERSISTENCE

• US 20130013663A1
• Filed: 07/12/2012
• Published: 01/10/2013
• Est. Priority Date: 05/09/2008
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Jaffer, Akbar, Day, Richard Dean
• Granted Patent: US 8,904,409 B2
• Time in Patent Office: Days
• US Class Current: 709/202
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

The method and system of the present invention include recording a first transition by an agent interface between a first session and a second session of a plurality of sessions in a communication utility. The first transition is recorded in a transition record. Responsive to receipt of a request to initiate a third session by the communication utility, a transition frequency is determined using the transition record. Whether to accept the request to initiate the third session is determined using the transition frequency, and the request to initiate the third session is accepted.

Claims

1. A method, comprising

recording a first transition by an agent interface, wherein

said first transition is a transition between a first session and a second session of a plurality of sessions in a communication utility, and

said first transition is recorded in a transition record;

responsive to receipt of a request to initiate a third session by said communication utility,

determining a transition frequency using said transition record;

determining whether to accept said request to initiate said third session, wherein

said determining whether to accept said request to initiate said third session uses said transition frequency; and

accepting said request to initiate said third session if said determining indicates said request should be accepted.