Multimedia System for Shopping Process Management
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Accused Products
Abstract
There are problems in retail chains and stores directly affecting the sales volume and business results: —sales items are not visible enough on the store shelves, —other items, matching the ones the customer is looking for, are insufficiently noticed, —there is not enough personalised approach, —customers cannot find adequate items by themselves, —customers have no record of the items bought, especially record of purchases through various retails chains, —customers are reluctant, and—the sales increase potential is not focused on the point of shopping i.e. stores, but rather on Internet sales. Yet, most shopping decisions are made in stores, and not on the Internet. These problems are solved by the multimedia system for shopping process management (300) that utilises hardware and software components. The hardware component comprises client computers, touch-screen monitors, server computers, barcode/RFID readers, Bluetooth transmitters, built in cameras, store-personnel mobile devices, and store-personnel mobile devices with built in scanning/RFID reading feature. The software framework together with hardware components provides a platform for miming software applications i.e. various multimedia services integrated with mobile devices and other IT systems. The multimedia system for shopping process management is implemented through the following activities: —ACTIVITY A—suggesting additional sales items and transferring information/requests to the store personnel; —ACTIVITY B—integration of loyalty cards with the multimedia system or introduction of unique loyalty cards intended exclusively for the multimedia system; and—ACTIVITY C—introduction of the customer 3D models.
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Citations
24 Claims
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1-10. -10. (canceled)
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11. An interactive personal shopping management system for individualized shopping support over at least one communications network, the interactive personal shopping management system comprising:
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at least one customer interface terminal having a product identification code reader; a database operatively coupled to the at least one customer interface terminal configured to maintain a plurality of product identifiers and customer information; at least one portable store-personnel device accessible over the at least one communications network; a computer program product operatively coupled to the customer interface terminal, the computer program product having a computer-usable medium having a sequence of instructions which, when executed by a processor, causes said processor to execute a process that provides individualized shopping support, the process comprising; reading a product identification code of a product, wherein the product identification code corresponds to identifying attributes of the product; recommending other suggested products based on the identifying attributes of the product; displaying a graphical representation of the product and the other suggested products at the customer interface terminal, the graphical representation of the product highlighting the product and other suggested items; receiving an electronic request to select at least one of the other suggested products, wherein the electronic request includes identifying attributes for each of the other suggested products; and transmitting the electronic request to the at least one portable store-personnel device. - View Dependent Claims (22)
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19. An interactive personal shopping management system for individualized shopping support over at least one communications network, the interactive personal shopping management system comprising:
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at least one customer interface terminal having a product identification code reader and a customer loyalty card reader; a database operatively coupled to the at least one customer interface terminal configured to maintain a plurality of product identifiers and customer information; at least one portable store-personnel device accessible over the at least one communications network; a computer program product operatively coupled to the customer interface terminal, the computer program product having a computer-usable medium having a sequence of instructions which, when executed by a processor, causes said processor to execute a process that provides individualized shopping support, the process comprising; reading a customer loyalty card, the customer loyalty card being mapped to the customer information, wherein the customer information uniquely identifies a consumer user and order history stored in the database; reading a product identification code of a product, wherein the product identification code corresponds to identifying attributes of the product; recommending other suggested products based on the identifying attributes of the product and the customer information identified by the customer loyalty card; displaying a graphical representation of the product and the other suggested products at the customer interface terminal, the graphical representation of the product highlighting the product and other suggested items; receiving an electronic request to select at least one of the other suggested products, wherein the electronic request includes identifying attributes for each of the other suggested products; storing the request in the customer information for the consumer user in the database; and transmitting the electronic request to the at least one portable store-personnel device.
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24. An interactive personal shopping management system for individualized shopping support over at least one communications network, the interactive personal shopping management system comprising:
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at least one customer interface terminal having a product identification code reader; a database operatively coupled to the at least one customer interface terminal configured to maintain a plurality of product identifiers and customer information; at least one portable store-personnel device accessible over the at least one communications network; a computer program product operatively coupled to the customer interface terminal, the computer program product having a computer-usable medium having a sequence of instructions which, when executed by a processor, causes said processor to execute a process that provides individualized shopping support, the process comprising; receiving a graphical 3D model of a consumer user; reading a product identification code of a product, wherein the product identification code includes identifying attributes of the product and other suggested products, wherein the other suggested products are based on a set of pre-defined combinations including the product maintained in the database; and displaying a graphical representation of the product and the other suggested products on the graphical 3D model of the consumer user at the customer interface terminal, the graphical representation of the product highlighting the product and other suggested items.
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Specification