METHOD, SYSTEM, AND COMPUTER PROGRAM PRODUCT FOR LINKING CUSTOMER INFORMATION
First Claim
1. A method comprising:
- identifying, by a computer-based system for linking customer accounts, internal customer accounts based on internal customer account data and personal identification information, wherein the internal customer accounts belong to separate customers that should be identified as belonging to a single customer; and
creating, by the computer-based system, a new association designation between the internal customer accounts, regardless of modifying the internal customer account data of internal customer accounts.
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Accused Products
Abstract
In a business where a database tracks customers and manages customer accounts, a method and system correctly link accounts with customers. The method entails reading customer information for a first customer and for a second customer, and then utilizing personal identification information obtained from other sources to determine if the first customer is the same as the second customer. If the first customer and the second customer are the same person, the first customer and the second customer are identified as being the same unique person. Accounts associated with the two customers are identified as belonging to the same unique person. Viewed another way, the method and system of the present invention takes an existing database of personal identification information, and cross-references that database against other sources of personal identification information to identify persons who appear to be separate persons, but who are actually one and the same individual.
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Citations
20 Claims
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1. A method comprising:
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identifying, by a computer-based system for linking customer accounts, internal customer accounts based on internal customer account data and personal identification information, wherein the internal customer accounts belong to separate customers that should be identified as belonging to a single customer; and creating, by the computer-based system, a new association designation between the internal customer accounts, regardless of modifying the internal customer account data of internal customer accounts. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based system for linking customer accounts, cause the computer-based system to be capable of performing operations comprising:
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identifying, by the computer-based system, internal customer accounts based on internal customer account data and personal identification information, wherein the internal customer accounts belong to separate customers that should be identified as belonging to a single customer; and creating, by the computer-based system, a new association designation between the internal customer accounts, regardless of modifying the internal customer account data of internal customer accounts.
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16. A system comprising:
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a processor for linking customer accounts, a tangible, non-transitory memory configured to communicate with the processor, the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to be capable of performing operations comprising; identifying, by the processor, internal customer accounts based on internal customer account data and personal identification information, wherein the internal customer accounts belong to separate customers that should be identified as belonging to a single customer; and creating, by the processor, a new association designation between the internal customer accounts, regardless of modifying the internal customer account data of internal customer accounts. - View Dependent Claims (17, 18, 19, 20)
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Specification