VOICE ACTIVATED VIRTUAL ASSISTANT

• US 20130031476A1
• Filed: 07/23/2012
• Published: 01/31/2013
• Est. Priority Date: 07/25/2011
• Status: Abandoned Application

• Current Assignee: Newinteractions Incorporated
• Original Assignee: Newinteractions Incorporated
• Inventors: COIN, Emmett, Dahl, Deborah, Mandelbaum, Richard
• Application Number:
  US13/555,232
• Publication Number:
  US 20130031476A1
• Time in Patent Office: Days
• US Class Current: 715/706
• CPC Class Codes: G06F 16/90332 Natural language query formulation or dialogue systems
• CPC Class Codes: G06F 40/56 Natural language generation
• CPC Class Codes: G10L 13/027 Concept to speech synthesisers; Generation of natural phrases from machine-based concepts generation of parameters for speech synthesis out of text G10L13/08
• CPC Class Codes: G10L 15/1822 Parsing for meaning understanding

Abstract

A method and system is presented for providing information to a user interactively using a conversation manager thereby mimicking a live personal assistant. Communication between the user and the system can be implemented orally and/or by using visual cues or other images. The conversation manager relies on a set of functions defining very flexible adaptive scripts. As a session with a user is progressing, the conversation manager, obtains information from the user refining or defining more accurately what information is required by the user. Responses from the user result in the selection of different scripts or subscripts. In the process of obtaining information, data may be collected that is available either locally, from a local sensor, or remotely from other sources. The remote sources are accessed by automatically activating an appropriate function such as a search engine and performing a search over the Internet.

Claims

1. A method of performing a task interactively with a user with a system including a dialog manager associated with a set of predefined processes for various activities, each activity including several steps, comprising:

receiving by the dialog manager a request from the user for particular activity;

identifying said activity as being one of the activities of said set by said dialog manager;

performing the steps associated with the identified activity; and

at the completion of said steps, presenting information derived from said steps to the user, said information being responsive to said request.

2. The method of claim 1 wherein said dialog manager is further associated with a set of external functions further comprising selecting by said dialog manager of one of said external functions based on said request and said activity, obtaining external information from the respective server and presenting said information to the user.

3. The method of claim 1 wherein said step of receiving the request includes receiving oral utterances from the user, further comprising analyzing said oral utterances by said dialog manager and selecting said activity based on said oral utterances.

4. The method of claim 1 further comprising providing information to the user by the dialog manager as one of an oral, text and graphic communication.

5. The method of claim 1 wherein said system includes an avatar generator further comprising presenting oral information to the user through said avatar generator.

6. An interactive method of performing a task for a user with a system including a dialog manager associated with a set of predefined interactive scripts, comprising:

receiving by the dialog manager a request from the user for a particular activity;

identifying an adaptive script from said set of scripts as being the script associated with the respective activity;

performing at least one function called for by said script; and

presenting information derived from said function to the user, said information being responsive to said request.

7. The method of claim 6 wherein said function is one of requesting more inputs from the user, invoking another script, obtaining information from a local source and invoking information from a remote source.

8. The method of claim 6 wherein said system is implemented on a server remote from the user.

9. The method of claim 6 wherein saud request is an oral request.

10. The method of claim 6 wherein said system includes a speech synthesizer and information is presented to the user orally through the synthesizer.

11. The method of claim 6 wherein said system further includes an avatar generator and information is presented to the user using an avatar generated by the avatar generator.

12. The method of claim 6 where is said adaptive script includes a plurality of steps, at least some of said steps include selecting an adaptive subscript based on information received during a previous step.

13. The method of claim 12 wherein said information is received from one of a user and a function performed by the system.

14. The method of claim 6 wherein said system includes an interface element providing interface to the Internet, and wherein based on said adaptive script. Information is obtained from remote sources by activating automatically a search engine by the script and collecting information from remote locations using said search engine.