METHODS, SYSTEMS, AND COMPUTER READABLE MEDIA FOR MANAGING SOCIAL INTERACTION HISTORIES

• US 20130036177A1
• Filed: 08/05/2011
• Published: 02/07/2013
• Est. Priority Date: 08/05/2011
• Status: Active Grant

• Current Assignee: Ribbon Communications Operating Company, Inc. (Ribbon Communications, Inc.)
• Original Assignee: Ribbon Communications Operating Company, Inc. (Ribbon Communications, Inc.)
• Inventors: Leeder, Michael, Taylor, Richard C., Gray-Preston, Carroll Louise, McEachern, James Angus
• Granted Patent: US 10,592,865 B2
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

According to one aspect, the subject matter described herein includes a method for managing social interaction information. The method includes receiving first social interaction information associated with a user of a first over the top (OTT) service platform. The method also includes receiving second social interaction information associated with the user, the second social interaction information from a communications service platform distinct from the first OTT service platform. The method further includes generating, using the first social interaction information and the second social interaction information, consolidated social interaction information and providing the consolidated social interaction information to the user.

Claims

1. A method for managing social interaction information, the method comprising:

receiving first social interaction information associated with a user of a first over the top (OTT) service platform;

receiving second social interaction information associated with the user, the second social interaction information from a communications service platform distinct from the first OTT service platform;

generating, using the first social interaction information and the second social interaction information, consolidated social interaction information; and

providing the consolidated social interaction information to the user.

2. The method of claim 1 wherein receiving the first social interaction information includes logging into the first OTT service platform using stored user information and retrieving the first social interaction information.

3. The method of claim 1 wherein receiving the first social interaction information includes monitoring communications between the user and the first OTT service platform.

4. The method of claim 2 wherein monitoring communications between the user and the first OTT service platform is performed by at least one of user equipment, a server, a proxy, and a telecommunications node.

5. The method of claim 1 wherein providing consolidated social interaction information to a user includes generating a data structure representing social interactions of the user.

6. The method of claim 5 wherein the data structure includes information indicating associations between related interactions occurring via the first OTT service platform and the communications service.

7. The method of claim 5 wherein the data structure is used in generating a visual representation of at least a portion of the social interactions of the user.

8. The method of claim 7 wherein the at least a portion of the social interactions of the user is based on at least one of a time period, a persona, a location, an occupation, an interest, a communications device, a communications service, a conversation, and frequency of interaction.

9. The method of claim 7 wherein the visual representation is usable to initiate communications via the first OTT service platform or the second OTT service platform.

10. The method of claim 1 wherein the first OTT service platform includes one of an email service platform, an instant messaging service platform, a social networking service platform, a media hosting service platform, a business networking service platform, a media streaming service platform, or a voice over Internet Protocol (VoIP) service platform.

11. The method of claim 1 wherein the communications service platform includes one of a mobile telecommunications service platform or a second OTT service platform.

12. A system for managing social interaction information, the system comprising:

a monitoring module configured to receive first social interaction information associated with a user in a first over the top (OTT) service platform and configured to receive second social interaction information associated with the user, the second social interaction information from a communications service platform distinct from the first OTT service platform; and

a consolidation module configured to generate, using the first social interaction information and the second social interaction information, consolidated social interaction information and configured to provide the consolidated social interaction information to the user.

13. The system of claim 12 wherein the monitoring module is associated with at least one of user equipment, a server, a proxy, and a telecommunications node.

14. The system of claim 12 wherein the consolidation module is associated with at least one of user equipment, a server, a proxy, and a telecommunications node.

15. The system of claim 12 wherein the consolidation module is configured to generate a data structure representing social interactions of the user.

16. The system of claim 12 wherein the data structure includes information indicating associations between related interactions occurring via different service platforms.

17. The system of claim 15 wherein the consolidation module is configured to generate, using the data structure, a visual representation of at least a portion of the social interactions of the user.

18. The system of claim 17 wherein the at least a portion of the social interactions of the user is based on at least one of a time period, a persona, a location, an occupation, an interest, a communications device, a communications service, a conversation, and frequency of interaction.

19. The system of claim 17 wherein the visual representation is usable to initiate communications via the first OTT service platform or the second OTT service platform.

20. The system of claim 12 wherein the first OTT service platform includes one of an email service platform, an instant messaging service platform, a social networking service platform, a media hosting service platform, a business networking service platform, a media streaming service platform, or a voice over Internet Protocol (VoIP) service platform.

21. The system of claim 12 wherein the communications service platform includes one of a mobile telecommunications service platform or a second OTT service platform.

22. A non-transitory computer readable medium comprising computer executable instructions that when executed by a processor of a computer control the computer to perform steps comprising:

receiving first social interaction information associated with a user of a first over the top (OTT) service platform;

receiving second social interaction information associated with the user, the second social interaction information from a communications service platform distinct from the first OTT service platform;

generating, using the first social interaction information and the second social interaction information, consolidated social interaction information; and

providing the consolidated social interaction information to the user.