IMAGE FORMING APPARATUS, METHOD OF NOTIFYING ERROR, AND COMPUTER-READABLE RECORDING MEDIUM THEREFOR

• US 20130036333A1
• Filed: 02/24/2012
• Published: 02/07/2013
• Est. Priority Date: 08/03/2011
• Status: Abandoned Application

• Current Assignee: S-Printing Solution Co., Ltd. (Samsung Electronics Co. Ltd.)
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: LEE, Sang-jin
• Application Number:
  US13/404,052
• Publication Number:
  US 20130036333A1
• Time in Patent Office: Days
• US Class Current: 714/57
• CPC Class Codes: G06F 11/0733 in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/0784 Routing of error reports, e.g. with a specific transmission path or data flow

Abstract

An image forming apparatus includes a storage unit to store correlation information between a type of error that occurs in the image forming apparatus and user information, an error detection unit to detect an error of the image forming apparatus, a search unit to search for user information corresponding to the detected type of error according to the correlation information, and a notification unit to notify an occurrence of the error using the searched user information.

Claims

1. An image forming apparatus comprising:

a storage unit to store correlation information between a type of error that occurs in the image forming apparatus and user information;

an error detection unit to detect an error of the image forming apparatus;

a search unit to search for user information corresponding to the detected type of error according to the correlation information; and

a notification unit to notify an occurrence of the error using the searched user information.

2. The image forming apparatus as claimed in claim 1, wherein the storage unit stores a first lookup table in which the user information is recorded according to a grade and a second lookup table in which a type of error matched with the grade is recorded.

3. The image forming apparatus as claimed in claim 2, wherein the first lookup table is a list of addresses.

4. The image forming apparatus as claimed in claim 1, wherein the storage unit stores a third lookup table in which the user information is recorded according to job authority and a fourth lookup table in which a type of error matched with the job authority is recorded.

5. The image forming apparatus as claimed in claim 1, wherein the storage unit stores a fifth lookup table in which a type of error matched with a user is recorded.

6. The image forming apparatus as claimed in claim 1, wherein the notification unit notifies at least one of information on the image forming apparatus, the detected type of error, a solution corresponding to the detected error, and contact information of an administrator.

7. The image forming apparatus as claimed in claim 1, wherein:

the user information comprises a mail address; and

the notification unit notifies the occurrence of the error to a mail address of the searched user information.

8. The image forming apparatus as claimed in claim 1, wherein:

the user information comprises a phone number; and

the notification unit notifies the occurrence of the error to a phone number of the searched user information.

9. The image forming apparatus as claimed in claim 1, wherein:

the user information comprises a messenger ID; and

the notification unit notifies the occurrence of the error to a messenger ID of the searched user information.

10. A method of notifying an error of an image forming apparatus, the method comprising:

detecting an error of the image forming apparatus;

searching for user information corresponding to the detected type of error according to correlation information between a type of error that occurs in the image forming apparatus and user information; and

notifying an occurrence of the error using the searched user information.

11. The method as claimed in claim 10, wherein the correlation information is a first lookup table in which the user information is recorded according to a grade and a second lookup table in which a type of error matched with the grade is recorded.

12. The method as claimed in claim 11, wherein the first lookup table is a list of addresses.

13. The method as claimed in claim 10, wherein the correlation information is a third lookup table in which the user information is recorded according to job authority and a fourth lookup table in which a type of error matched with the job authority is recorded.

14. The method as claimed in claim 10, wherein the correlation information is a fifth lookup table in which a type of error matched with a user is recorded.

15. The method as claimed in claim 10, wherein the notifying comprises notifying at least one of information on the image forming apparatus, the detected type of error, a solution corresponding to the detected error, and contact information of an administrator.

16. The method as claimed in claim 10, wherein:

the user information comprises a mail address; and

the notifying comprises notifying the occurrence of the error to a mail address of the searched user information.

17. The method as claimed in claim 10, wherein:

the user information comprises a phone number; and

the notifying comprises notifying the occurrence of the error to a phone number of the searched user information.

18. The method as claimed in claim 10, wherein:

the user information comprises a messenger ID; and

the notifying comprises notifying the occurrence of the error to a messenger ID of the searched user information.

19. A non-transitory computer-readable recording medium comprising a program for executing a method for notifying an error, the method comprising:

detecting an error of an image forming apparatus;

searching for user information corresponding to the detected type of error according to correlation information between a type of error that occurs in the image forming apparatus and user information; and

notifying an occurrence of the error using the searched user information.

20. An image forming apparatus having a printing unit, the image forming apparatus comprising:

an error detection unit to detect an error of the image forming apparatus; and

a notification unit to notify an occurrence of the error to at least one selected from a plurality of users according to a selected one of a plurality of communication methods corresponding to the respective users.