SYSTEM AND METHOD FOR REAL-TIME SATISFACTION SURVEY FEEDBACK
First Claim
1. A computer-implemented method for providing substantially real-time customer satisfaction survey feedback, comprising:
- providing an interactive electronic survey platform;
receiving customer input for an interactive satisfaction survey;
monitoring the customer input for any satisfaction levels below a minimum threshold; and
in response to any satisfaction levels below the minimum threshold, communicating the customer input to a monitored device in substantially real-time.
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Accused Products
Abstract
The present disclosure relates to a system and method for providing virtually real-time or near real-time satisfaction survey feedback received from a customer to allow for corrective action to be taken by an appropriate business agent almost immediately, or preferably within a few hours of the completion of a survey, before the customer has any significant opportunity to provide negative feedback via online media or other communication channels. In an embodiment, the present system and method provides an interactive electronic survey platform—for example a touch screen display or kiosk set up near the lobby of a hotel, or on a mobile platform such as a tablet at a restaurant table—offering an incentive for customers to complete a short interactive satisfaction survey.
60 Citations
20 Claims
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1. A computer-implemented method for providing substantially real-time customer satisfaction survey feedback, comprising:
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providing an interactive electronic survey platform; receiving customer input for an interactive satisfaction survey; monitoring the customer input for any satisfaction levels below a minimum threshold; and in response to any satisfaction levels below the minimum threshold, communicating the customer input to a monitored device in substantially real-time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-implemented system for providing substantially real-time customer satisfaction survey feedback, wherein the system is adapted to:
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provide an interactive electronic survey platform; receive customer input for an interactive satisfaction survey; monitor the customer input for any satisfaction levels below a minimum threshold; and in response to any satisfaction levels below the minimum threshold, communicate the customer input to a monitored device in substantially real-time. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification