USE OF VOICE BIOMETRIC SOFTWARE TO ANALYZE INMATE TELEPHONE CALLS

• US 20130044867A1
• Filed: 08/17/2011
• Published: 02/21/2013
• Est. Priority Date: 08/17/2011
• Status: Abandoned Application

• Current Assignee: Network Communications International Corporation
• Original Assignee: Network Communications International Corporation
• Inventors: Walters, Jay D., Reeves, Randy L.
• Application Number:
  US13/211,719
• Publication Number:
  US 20130044867A1
• Time in Patent Office: Days
• US Class Current: 379/88.08
• CPC Class Codes: H04M 2203/6054 Biometric subscriber identification
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A system and method for managing and controlling telephone activity in a correctional facility comprises providing a first communicative connection between a caller and a recipient, delivering the conversation between the caller and the recipient over the first communicative connection and executing voice biometrics software to evaluate the conversation. A detection response executed based upon the evaluation of the biometrics software.

Claims

1. A method for managing and controlling telephone activity within a correctional facility, the method comprising the steps of:

providing a first communicative connection between a caller and a recipient;

delivering a conversation between the caller and the recipient over the first communicative connection;

executing a voice biometrics software to evaluate the conversation; and

executing a detection response based on the evaluation of the biometrics software.

2. The method of claim 1, wherein the execution of the voice biometrics software identifies a plurality of unique voice prints.

3. The method of claim 2 further comprising the step of:

comparing the number of voice prints identified with a voice print threshold.

4. The method of claim 3, wherein the voice print threshold is two.

5. The method of claim 2 further comprising the steps of:

storing the conversation into a temporary memory; and

comparing the number of voice prints identified with a voice print threshold.

6. The method of claim 5, wherein the detection response comprises storing the conversation in the temporary memory as a call record memory.

7. The method of claim 6, wherein the detection response further comprises recording the remainder of the conversation into the call record memory.

8. The method of claim 2, wherein the caller is an inmate.

9. The method of claim 8 further comprising the steps of:

providing a database of inmate voice prints; and

retrieving from the database an inmate caller voice print associated with the inmate.

10. The method of claim 8 further comprising the steps of:

retrieving a third party voice print associated with a person to which the inmate is prohibited from speaking.

11. The method of claim 1, wherein the execution of the voice biometrics software identifies a mood of the caller.

12. The method of claim 1, wherein the execution of the voice biometrics software identifies a mood of the recipient.

13. The method of claim 1, wherein the detection response comprises terminating the first communicative connection.

14. The method of claim 1, wherein the detection response comprises blocking a future communicative connection from being provided between the caller and the recipient.

15. The method of claim 1, wherein the detection response comprises notifying the correctional facility that an unauthorized call connecting has been attempted.

16. The method of claim 1, wherein the detection response comprises routing the conversation to a live operator.

17. The method of claim 1, wherein the detection response comprises disabling a telephone used by the caller while an attempted and unauthorized call connecting is investigated.

18. The method of claim 1, further comprising the step of providing a database of attorney phone numbers, wherein the detection response comprises recording the conversation into a call record memory unless the telephone number of the recipient is in the database of attorney phone numbers.

19. The method of claim 1, wherein the conversation between the caller and the recipient is delivered over the first communicative connection via voice over internet protocol.

20. A system for managing telephone activity within a correctional facility, the system comprising:

a communicative connection between a caller and a recipient constructed and arranged to deliver a conversation between the caller and the recipient; and

a control and monitor system constructed and arranged to receive the conversation, the control and monitor system comprising a voice biometrics module constructed and arranged to receive the conversation.

21. The system of claim 20, further comprising a first database, wherein the voice biometrics module is constructed and arranged to identify a plurality of voice prints delivered over the communicative connection during the conversation and store the plurality of voice prints in the first database.

22. The system of claim 21, wherein the voice biometrics module is further constructed and arranged to compare the number of identified voice prints to a voice print threshold to determine whether an unauthorized call connection has been made.

23. The system of claim 22, wherein the voice print threshold is two.

24. The system of claim 21, further comprising a second database of inmate voice prints.

25. The system of claim 21, further comprising a second database of prohibited third party voice prints.

26. The system of claim 20, wherein the control and monitoring system further comprises a memory constructed and arranged to store the conversation delivered over the communicative connection.

27. The system of claim 26, wherein the control and monitoring system further comprises a controller constructed and arranged to execute a detection response based upon an output of the voice biometrics module.

28. The system of claim 27, wherein the detection response comprises terminating the communicative connection.

29. The system of claim 27, wherein the detection response comprises recording the conversation into the memory.

30. The system of claim 27, wherein the detection response comprises routing the conversation to a live operator.

31. The system of claim 27, wherein the detection response comprises disabling a telephone used by the caller while an attempted and unauthorized call connecting is investigated.

32. The system of claim 27 further comprising a correctional facility computer in communicative connection with the control and monitoring system, wherein the detection response comprises providing a notification to the correctional facility computer that an unauthorized call connecting has been attempted.

33. The system of claim 27 further comprising a second database of attorney phone numbers, wherein the detection response comprises recording the conversation into a call record memory unless the telephone number of the recipient is in the database of attorney phone numbers.

34. The system of claim 20, wherein the communicative connection is constructed and arranged to deliver communications between caller and the recipient via voice over internet protocol (VoIP).

35. The system of claim 20, wherein the caller is inside the correctional facility.