AUTOMATED SERVICE SOLUTION DELIVERY
First Claim
1. A method, comprising:
- hosting, at a software update server, a plurality of software update uniform resource locators (URLs) that each reference software support information related to one of a plurality of initial logical components of a deployed software package, where the plurality of initial logical components represent problem reporting domains of the deployed software package;
detecting a request, initiated by a selection at a computing device of one of the software update URLs, for the software support information referenced by the selected software update URL for the one of the plurality of initial logical components of the software package; and
downloading the software support information referenced by the selected software update URL for the one of the plurality of initial logical components.
1 Assignment
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Accused Products
Abstract
A group of software update uniform resource locators (URLs) that each reference software support information related to one of a group of initial logical components of a deployed software package are hosted at a software update server. The group of initial logical components represent problem reporting domains of the deployed software package. A request, initiated by a selection at a computing device of one of the software update URLs, for the software support information referenced by the selected software update URL for the one of the group of initial logical components of the software package is detected. The software support information referenced by the selected software update URL for the one of the group of initial logical components is downloaded.
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Citations
20 Claims
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1. A method, comprising:
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hosting, at a software update server, a plurality of software update uniform resource locators (URLs) that each reference software support information related to one of a plurality of initial logical components of a deployed software package, where the plurality of initial logical components represent problem reporting domains of the deployed software package; detecting a request, initiated by a selection at a computing device of one of the software update URLs, for the software support information referenced by the selected software update URL for the one of the plurality of initial logical components of the software package; and downloading the software support information referenced by the selected software update URL for the one of the plurality of initial logical components. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system, comprising:
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a communication interface; and a processor programmed to; host a plurality of software update uniform resource locators (URLs) that each reference software support information related to one of a plurality of initial logical components of a deployed software package, where the plurality of initial logical components represent problem reporting domains of the deployed software package; detect a request via the communication interface, initiated by a selection at a computing device of one of the software update URLs, for the software support information referenced by the selected software update URL for the one of the plurality of initial logical components of the software package; and download the software support information referenced by the selected software update URL for the one of the plurality of initial logical components. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A computer program product comprising a computer readable storage medium including computer readable program code, where the computer readable program code when executed on a computer causes the computer to:
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host a plurality of software update uniform resource locators (URLs) that each reference software support information related to one of a plurality of initial logical components of a deployed software package, where the plurality of initial logical components represent problem reporting domains of the deployed software package; detect a request, initiated by a selection at a computing device of one of the software update URLs, for the software support information referenced by the selected software update URL for the one of the plurality of initial logical components of the software package; and download the software support information referenced by the selected software update URL for the one of the plurality of initial logical components. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification