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CUSTOMER ENGAGEMENT PLATFORM AND PORTAL HAVING MULTI-MEDIA CAPABILITIES

  • US 20130054758A1
  • Filed: 08/30/2012
  • Published: 02/28/2013
  • Est. Priority Date: 08/30/2011
  • Status: Active Grant
First Claim
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1. A system for managing customer engagement, comprising:

  • a customer engagement portal associated with a site;

    a media manager associated with said customer engagement portal;

    a first network device associated with said site and in communication with said media manager to allow for the wireless transmission of media streams therebetween, said first network device being configured to output said media streams;

    a second network device associated with said site and in communication with said media manager to allow for the wireless transmission of media streams therebetween, said second network device being configured to output said media streams; and

    a mobile device associated with said site and configured to initiate a change of an operating condition of at least one of said first network device or said second network device from a location remote from said site while said at least one of said first network device or said second network device initiates said change of said operating condition.

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