CUSTOMER ENGAGEMENT PLATFORM AND PORTAL HAVING MULTI-MEDIA CAPABILITIES
First Claim
1. A system for managing customer engagement, comprising:
- a customer engagement portal associated with a site;
a media manager associated with said customer engagement portal;
a first network device associated with said site and in communication with said media manager to allow for the wireless transmission of media streams therebetween, said first network device being configured to output said media streams;
a second network device associated with said site and in communication with said media manager to allow for the wireless transmission of media streams therebetween, said second network device being configured to output said media streams; and
a mobile device associated with said site and configured to initiate a change of an operating condition of at least one of said first network device or said second network device from a location remote from said site while said at least one of said first network device or said second network device initiates said change of said operating condition.
4 Assignments
0 Petitions
Accused Products
Abstract
A system for managing a customer engagement portal associated with a site includes a media manager associated with the site and at least one network device associated with the site. The network device and the media manager are in communication to wirelessly transfer streams of media. The network device is configured to output streams of media. The site also has a mobile device associated therewith that is configured to initiate a change in an operating condition of the at least one network device for a location remote from the site. The network device is configured to output the streams of media simultaneously with the operating condition of the network deceive being changed.
130 Citations
29 Claims
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1. A system for managing customer engagement, comprising:
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a customer engagement portal associated with a site; a media manager associated with said customer engagement portal; a first network device associated with said site and in communication with said media manager to allow for the wireless transmission of media streams therebetween, said first network device being configured to output said media streams; a second network device associated with said site and in communication with said media manager to allow for the wireless transmission of media streams therebetween, said second network device being configured to output said media streams; and a mobile device associated with said site and configured to initiate a change of an operating condition of at least one of said first network device or said second network device from a location remote from said site while said at least one of said first network device or said second network device initiates said change of said operating condition. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system for managing customer engagement, comprising:
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a customer engagement portal associated with a site; a media manager associated with said customer engagement portal; at least one network device associated with said site and in communication with said media manager to wirelessly receive streams of media, said at least one network device being configured to output said streams of media; and a mobile device associated with said site and configured to initiate a change in an operating condition of said at least one network device from a location remote from said site, said at least one network device being configured to output said streams of media simultaneously while said operating condition of said at least one network device is being changed. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A method of managing customer engagement at a site, comprising:
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associating a customer engagement portal with a site; associating a media manager with said customer engagement portal; providing at least one network device that is associated with said site; wirelessly transmitting media streams between said media manager and said at least one network device; initiating a change in an operating condition of said least one network device through a mobile device located remotely from said site; and outputting said media streams from said at least one network device simultaneously with said initiating said change in said operating condition. - View Dependent Claims (27, 28, 29)
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Specification