CONVERSATION EXPLORER WITH SPLIT NAVIGATION USER INTERFACE

• US 20130055144A1
• Filed: 08/26/2011
• Published: 02/28/2013
• Est. Priority Date: 08/26/2011
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP SE
• Inventors: Santhanam, Srivatsan, Deshpande, Raghavendra, Srivastava, Saurabh, M., Muthuraman, Shenoy, Nakul P.
• Granted Patent: US 9,401,884 B2
• Time in Patent Office: Days
• US Class Current: 715/781
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads

Abstract

According to some embodiments, a method and system provides receiving a list of a plurality of conversations, each of the conversations associated with a common set of characteristics and each of the conversations having associated conversation details; presenting at least a portion of the list of the plurality of conversations in a user interface, each of the conversations included in the presented portion of the list being separately represented; receiving a selection of a plurality of the conversations included in the presented portion of the list; and presenting, simultaneously and grouped together in the user interface, conversation details associated with each of the selected plurality of the conversations, separate and apart from the presented portion of the list.

Claims

1. A computer-implemented method for presenting a plurality of conversations in a user interface, the method comprising:

receiving a list of a plurality of conversations, the conversations being associated with a common set of characteristics and the conversations having associated conversation details;

presenting at least a portion of the list of the plurality of conversations in a user interface, the conversations included in the presented portion of the list being separately represented;

receiving a selection of a plurality of the conversations included in the presented portion of the list; and

presenting, simultaneously and grouped together in the user interface, conversation details associated with the selected plurality of the conversations, separate and apart from the presented portion of the list.

2. The method of claim 1, wherein two conversations of the conversations included in the presented portion of the list are selected and the conversation details associated with the two selected conversations are presented simultaneously and grouped together in the user interface, separate and apart from the presented portion of the list.

3. The method of claim 1, wherein the conversations have an associated unique identifier to distinguish the conversations from each other.

4. The method of claim 1, wherein the plurality of the conversations included in the presented portion of the list are presented in accordance with a date/time value of each conversation.

5. The method of claim 1, wherein the presented portion of the list includes a first set of sequentially ordered conversations and a second set of sequentially ordered conversations.

6. The method of claim 5, wherein the number of conversations in the first set of sequentially ordered conversations and the second set of sequentially ordered conversations are based on at least one of a predetermined value or user-configurable value.

7. The method of claim 5, further comprising receiving user input via the user interface to navigate among the conversations in the first set of sequentially ordered conversations and the second set of sequentially ordered conversations, wherein navigation amongst the conversations in the sets of conversations is independent of each other.

8. The method of claim 1, further comprising:

receiving an indication of a label identifier to associate with one or more specific conversations in the presented portion of the list; and

associating the received indication of the label identifier with the one or more specific conversations.

9. The method of claim 1, further comprising:

receiving an indication of a request for a specific one of the plurality of conversations;

receiving a selection of the specific one of the plurality of conversations in the presented portion of the list; and

presenting, simultaneously grouped together in the user interface, conversation details associated with the selected specific one of the plurality of conversations and at least one other of the selected plurality of the conversations.

10. The method of claim 1, wherein the common set of characteristics comprises at least one of a case, a task, a customer, a business process, an activity, an invoice, a purchase order, a business activity, and a business entity.

11. A service provider system, comprising:

a memory having program instructions stored thereon; and

a processor in communication with the memory, the processor being operative to;

receive a list of a plurality of conversations, the conversations being associated with a common set of characteristics and the conversations having associated conversation details;

present at least a portion of the list of the plurality of conversations in a user interface, the conversations included in the presented portion of the list being separately represented;

receive a selection of a plurality of the conversations included in the presented portion of the list; and

present, simultaneously and grouped together in the user interface, conversation details associated with the selected plurality of the conversations, separate and apart from the presented portion of the list.

12. The system of claim 11, wherein two conversations of the conversations included in the presented portion of the list are selected and the conversation details associated with the two selected conversations are presented simultaneously and grouped together in the user interface, separate and apart from the presented portion of the list.

13. The system of claim 11, wherein the conversations have an associated unique identifier to distinguish the conversations from each other.

14. The system of claim 11, wherein the plurality of the conversations included in the presented portion of the list are presented in accordance with a date/time value of each conversation.

15. The system of claim 11, wherein the presented portion of the list includes a first set of sequentially ordered conversations and a second set of sequentially ordered conversations.

16. The system of claim 15, wherein the number of conversations in the first set of sequentially ordered conversations and the second set of sequentially ordered conversations are based on at least one of a predetermined value or user-configurable value.

17. The system of claim 15, further comprising receiving user input via the user interface to navigate among the conversations in the first set of sequentially ordered conversations and the second set of sequentially ordered conversations, wherein navigation amongst the conversations in each of the sets of conversations is independent of each other.

18. The system of claim 11, further comprising:

receiving an indication of a label identifier to associate with one or more specific conversations in the presented portion of the list; and

associating the received indication of the label identifier with the one or more specific conversations.

19. The system of claim 11, further comprising:

receiving an indication of a request for a specific one of the plurality of conversations;

receiving a selection of the specific one of the plurality of conversations in the presented portion of the list; and

presenting, simultaneously grouped together in the user interface, conversation details associated with the selected specific one of the plurality of conversations and at least one other of the selected plurality of the conversations.

20. The system of claim 11, wherein the common set of characteristics comprises at least one of a case, a task, a customer, a business process, an activity, an invoice, a purchase order, a business activity, and a business entity.