OBSERVATION PLATFORM FOR PERFORMING STRUCTURED COMMUNICATIONS
First Claim
1. A method for performing structured communications in an observation platform, comprising:
- receiving a signal from a first communication device at a second communication device associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device;
identifying that a user is associated with said first communication device at said computer system;
converting said audible source of said signal to text at said computer system;
deriving a query related to said organization based on said text at said computer system;
compiling a response to said query at said computer system, wherein said response represents said organization; and
sending said response to said first communication device, wherein said response is audible at said first communication device.
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Accused Products
Abstract
Using structured communications within an organization or retail environment, the users establish a fabric of communications that allows external users of devices or applications to integrate in a way that is non-disruptive, measured and structured. An observation platform may be used for performing structured communications. A signal is received from a first communication device at a second communication device associated with a computer system, wherein the computer system is associated with an organization, wherein a first characteristic of the signal corresponds to an audible source and a second characteristic of the signal corresponds to information indicative of a geographic position of the first communication device.
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Citations
46 Claims
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1. A method for performing structured communications in an observation platform, comprising:
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receiving a signal from a first communication device at a second communication device associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; identifying that a user is associated with said first communication device at said computer system; converting said audible source of said signal to text at said computer system; deriving a query related to said organization based on said text at said computer system; compiling a response to said query at said computer system, wherein said response represents said organization; and sending said response to said first communication device, wherein said response is audible at said first communication device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method for performing structured communications in an observation platform, said method comprising:
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receiving a signal from a first communication device at a second communication device associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; identifying that a user is associated with said first communication device at said computer system; converting said audible source of said signal to text at said computer system; recognizing a query related to said organization based on said text at said computer system; compiling a response to said query at said computer system; and sending said response to said first communication device, wherein said response is audible at said first communication device.
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13. A method for performing structured communications in an observation platform, comprising:
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receiving a signal from a first communication device at a second communication device associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; identifying that a user is associated with said first communication device at said computer system; deriving a query from said signal related to said organization, at said computer system; determining a person representing said organization to respond to said query, wherein said determining is based on a factor related to said person representing said organization; and forwarding said signal to a third communication device associated with said person representing said organization. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21)
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22. A computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method for performing structured communications in an observation platform, said method comprising:
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receiving a signal from a first communication device at a second communication device associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; identifying that a user is associated with said first communication device at said computer system; deriving a query from said signal related to said organization, at said computer system; determining a personnel of said organization to respond to said query, wherein said determining is based on a factor related to said personnel; and forwarding said signal to a third communication device associated with said personnel.
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23. A method for performing structured communications in an observation platform, comprising:
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receiving a signal from a first communication device at a second communication device associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; identifying that a user is associated with said first communication device at said computer system; deriving a query from said signal related to said organization, at said computer system; determining a plurality of persons representing said organization to respond to said query, wherein said determining is based on a factor related to said plurality of persons representing said organization; and forwarding said signal to a plurality of communication devices associated with said plurality of persons representing said organization. - View Dependent Claims (24)
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25. An observation platform for structured communications, said observation platform comprising:
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a first communication device for sending a signal, wherein a first characteristic of said signal corresponds to an audible source and a second characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; a second communication device associated with an organization and for receiving said signal from said first communication device; and a computer system associated with said second communication device for; identifying that a user is associated with said first communication device at said computer system; converting said audible source of said signal to text at said computer system; deriving a query related to said organization based on said text at said computer system; compiling a response to said query at said computer system; and sending said response to said first communication device, wherein said response is audible at said first communication device. - View Dependent Claims (26, 27, 28)
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29. A method for sending notifications in an observation platform, comprising:
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receiving a signal from a first communication device at a second communication device associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; identifying that a user is associated with said first communication device at said computer system; accessing a history of activities of said user associated with said organization; deriving a geographic location of said first communication device in said organization at said computer system; and sending a notification to said first communication device wherein said notification is based on said history of activity and said geographic location of said first communication device. - View Dependent Claims (30, 31, 32, 33, 34, 35, 36)
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37. A computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method for using structured communications in an observation platform, said method comprising:
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receiving a signal from a first communication device at a second communication device associated with a computer system, wherein said computer system is associated with an organization, wherein a first characteristic of said signal corresponds to information indicative of a geographic position of said first communication device; identifying that a user is associated with said first communication device at said computer system; accessing a history of activities of said user associated with said organization; deriving a geographic location of said first communication device in said organization at said computer system; and sending a notification to said first communication device wherein said notification is based on said history of activity and said geographic location of said first communication device.
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38. A method for performing structured communications in an observation platform, comprising:
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receiving a signal from a first communication device at a second communication device associated with a computer system, wherein said signal comprises a mandatory message for a third communication device; forwarding said signal with said mandatory message to said third communication device associated with a user such that a receipt of said mandatory message at said third communication device will lock features of said third communication device until said mandatory message has been acknowledged by said user; and receiving an acknowledgement of said mandatory message from said third communication device at said second communication device. - View Dependent Claims (39, 40, 41, 42, 43, 44, 45, 46)
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Specification