SYSTEM AND METHOD FOR MANAGING A NETWORK INFRASTRUCTURE USING A MOBILE DEVICE
First Claim
1. A method of managing an IT infrastructure using a mobile device, the method comprising:
- identifying, using one or more processors of a network management system, an issue in one or more affected components in the network infrastructure;
retrieving, using the one or more processors, a message instruction for the identified issue from an action database, wherein the message instruction includes information identifying a support personnel and a mobile device of the support personnel to contact regarding the identified issue;
sending, using the one or more processors, an alert message to the mobile device of the identified support personnel, wherein the alert message contains information of the identified issue;
receiving, at the network management system, a reply message from the mobile device, wherein the reply message contains an instruction to resolve the identified issue;
generating, using the one or more processors, an executable command corresponding to the instruction in the reply message; and
executing the executable command on the one or more affected components in the IT network infrastructure to resolve the identified issue.
1 Assignment
0 Petitions
Accused Products
Abstract
A system and method for managing an IT infrastructure using a mobile device, the method comprises identifying, using one or more processors of a network management system, an issue in one or more components in the infrastructure; retrieving a message instruction for the identified issue from an action database, wherein the message instruction includes information identifying a support personnel and a mobile device of the support personnel to contact regarding the identified issue; sending an alert message to the mobile device of the identified support personnel, wherein the alert message contains information of the identified issue; receiving, at the network management system, a reply message from the mobile device, wherein the reply message contains an instruction to resolve the identified issue; generating an executable command corresponding to the instruction in the reply message; and executing the executable command on the affected components in the infrastructure to resolve the identified issue.
29 Citations
18 Claims
-
1. A method of managing an IT infrastructure using a mobile device, the method comprising:
-
identifying, using one or more processors of a network management system, an issue in one or more affected components in the network infrastructure; retrieving, using the one or more processors, a message instruction for the identified issue from an action database, wherein the message instruction includes information identifying a support personnel and a mobile device of the support personnel to contact regarding the identified issue; sending, using the one or more processors, an alert message to the mobile device of the identified support personnel, wherein the alert message contains information of the identified issue; receiving, at the network management system, a reply message from the mobile device, wherein the reply message contains an instruction to resolve the identified issue; generating, using the one or more processors, an executable command corresponding to the instruction in the reply message; and executing the executable command on the one or more affected components in the IT network infrastructure to resolve the identified issue. - View Dependent Claims (2, 3, 4, 5, 6)
-
-
7. A machine readable storage medium having stored thereon instructions for managing an IT network infrastructure using a mobile device, comprising machine executable code which when executed by at least one machine, causes the machine to:
-
identify an issue in one or more affected components in the network infrastructure; retrieve a message instruction for the identified issue from an action database, wherein the message instruction includes information identifying a support personnel and a mobile device of the support personnel to contact regarding the identified issue; send an alert message to the mobile device of the identified support personnel, wherein the alert message contains information of the identified issue; receive a reply message from the mobile device, wherein the reply message contains an instruction to resolve the identified issue; generate an executable command corresponding to the instruction in the reply message; and execute the executable command on the one or more affected components in the IT network infrastructure to resolve the identified issue. - View Dependent Claims (8, 9, 10, 11, 12)
-
-
13. A network management system including at least one network management device comprising:
-
a network interface configured to allow communications with at least one database and at least one mobile network; a memory having stored thereon executable code configured as instructions for managing an IT network infrastructure using a mobile device; a processor coupled to the network interface and the memory, the processor operative to execute the executable code to; identify an issue in one or more affected components in the network infrastructure; retrieve a message instruction for the identified issue from an action database, wherein the message instruction includes information identifying a support personnel and a mobile device of the support personnel to contact regarding the identified issue; send an alert message to the mobile device of the identified support personnel, wherein the alert message contains information of the identified issue; receive a reply message from the mobile device, wherein the reply message contains an instruction to resolve the identified issue; generate an executable command corresponding to the instruction in the reply message; and execute the executable command on the one or more affected components in the IT network infrastructure to resolve the identified issue. - View Dependent Claims (14, 15, 16, 17, 18)
-
Specification