×

MULTI-USER COMMUNICATION SYSTEM AND METHOD

  • US 20130066987A1
  • Filed: 09/12/2012
  • Published: 03/14/2013
  • Est. Priority Date: 09/12/2011
  • Status: Active Grant
First Claim
Patent Images

1. A method for enabling communication between a user and at least one entity by a communication service, the method comprising acts of:

  • receiving a search for the at least one entity;

    analyzing the search, by a processor, to determine search results based on the search including the at least one entity;

    receiving a message from the user to the at least one entity, the message including inquiry information directed to the at least one entity;

    determining, by the processor, presence status associated with the at least one entity;

    establishing, by the processor, a communication channel between the user and the at least one entity based on the presence status; and

    transmitting a response to the message based on the inquiry information via the communication channel.

View all claims
  • 5 Assignments
Timeline View
Assignment View
    ×
    ×