SITUATIONAL RECOMMENDATIONS IN HETEROGENOUS SYSTEM ENVIRONMENT
First Claim
1. A computer implemented method to generate a recommendation in a heterogeneous computer system environment, the method comprising:
- receiving an event, wherein said event represents an interaction between an agent and a first resource from a plurality of resources available at said heterogeneous computer system environment;
based on said event, determining at least one impacted situation from a plurality of situations;
based on said event, the computer determining at least one operator from a plurality of operators to apply on to said at least one impacted situation;
the computer updating said at least one impacted situation by applying said at least one operator on to said at least one impacted situation;
based on said updated situation, generating said recommendation of a second resource from said plurality of resources by a recommender system of the computer system environment.
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Accused Products
Abstract
Situational recommendations in heterogeneous system environment are described herein. An event is received, where the event represents an interaction between an agent and a first resource from a number of resources available at the heterogeneous system environment. At least one impacted situation of a number of situations is determined based on the event. At least one operator from a number of operators is determined to apply on the at least one impacted situation. The at least one operator updates the at least one impacted situation. Recommendation of a second resource from the number of resources is generated based on the updated situation.
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Citations
20 Claims
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1. A computer implemented method to generate a recommendation in a heterogeneous computer system environment, the method comprising:
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receiving an event, wherein said event represents an interaction between an agent and a first resource from a plurality of resources available at said heterogeneous computer system environment; based on said event, determining at least one impacted situation from a plurality of situations; based on said event, the computer determining at least one operator from a plurality of operators to apply on to said at least one impacted situation; the computer updating said at least one impacted situation by applying said at least one operator on to said at least one impacted situation; based on said updated situation, generating said recommendation of a second resource from said plurality of resources by a recommender system of the computer system environment. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer recommender system to generate at least one recommendation, the system including:
at least one processor and memory to execute program code related to; receive an event, wherein said event represents an interaction between an agent and at least one resource from a plurality of resources; based on said event, determine at least one impacted situation from a plurality of situations; based on said event, determine at least one operator from a plurality of operators to apply on to said at least one impacted situation; update said at least one impacted situation by applying said at least one operator on to said at least one impacted situation; based on said updated situation, recommend at least one additional resource from said plurality of resources. - View Dependent Claims (9, 10, 11, 12, 13)
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14. A non-transitory computer readable medium storing instructions thereon, which when executed by a processor cause a computer system to:
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receive an event, wherein said event represents an interaction between an agent and a first resource from a plurality of resources; based on said event, determine at least one impacted situation from a plurality of situations; based on said event, the computer to determine at least one operator from a plurality of operators to apply on to said at least one impacted situation; the computer to update said at least one impacted situation by applying said at least one operator on to said at least one impacted situation; based on said updated situation, the computer to recommend a second resource from said plurality of resources. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification