Advanced Adaptive Communications System (ACS)
3 Assignments
0 Petitions
Accused Products
Abstract
This invention allows a system to monitor how quickly and accurately the user is responding via the input device. The input device can be a mouse, a keyboard, their voice, a touch-screen, a tablet PC writing instrument, a light pen or any other commercially available device used to input information from the user to the PBCD. Information is displayed on the PBCD screen based on how quickly and accurately the user is navigating with the input device.
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Citations
24 Claims
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1-2. -2. (canceled)
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3. A method, comprising:
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receiving a call at an interactive voice response system, the voice response system being programmed with a call flow including a plurality of call script nodes; measuring performance of a caller associated with the call at at least one of the plurality of call script nodes; and modifying the call flow based on the measuring the performance. - View Dependent Claims (4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A non-transitory processor-readable medium storing code representing instructions to be executed by a processor, the code comprising code to cause the processor to:
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receive a call at an interactive voice response system, the voice response system being programmed with a call flow including a plurality of call script nodes; measure performance of a caller associated with the call at at least one of the plurality of call script nodes; and modify the call flow based on measuring the performance. - View Dependent Claims (19, 20, 21, 22, 23, 24)
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Specification