Seating Arrangement Apparatus, Seating Arrangement Method, and Seating Arrangement Program

• US 20130076089A1
• Filed: 09/21/2012
• Published: 03/28/2013
• Est. Priority Date: 09/27/2011
• Status: Abandoned Application

• Current Assignee: P&W Solutions Co. Ltd.
• Original Assignee: P&W Solutions Co. Ltd.
• Inventors: Omiya, Toshiyuki
• Application Number:
  US13/624,551
• Publication Number:
  US 20130076089A1
• Time in Patent Office: Days
• US Class Current: 297/217.3
• CPC Class Codes: A47C 1/00 Chairs adapted for special purposes features relating to vertical adjustability A47C3/20; convertible chairs A47C13/00; chairs or personal conveyances specially adapted for patients or disabled persons A61G5/00; operating chairs, dental chairs A61G15/00
• CPC Class Codes: A47C 7/72 Adaptations for incorporating lamps, radio sets, bars, telephones, ventilation, heating or cooling arrangements or the like

Abstract

A seating arrangement apparatus includes: a storage unit that stores seating arrangement conditions for each of a plurality of users; a seating arrangement processing unit that arranges the plurality of seats for the plurality of users, based on the seating arrangement conditions for each of the plurality of users; a change accepting unit that accepts a change input for changing seating arrangement of a first seat group among the plurality of seats; a detection unit that detects seating arrangement conditions that are changed, in a case in which the seating arrangement is planned to be changed by the change input, resulting in change of conformability to each of the seating arrangement conditions; and a reporting unit that reports at least a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions thus detected.

Claims

1. A seating arrangement apparatus, comprising:

a storage unit that stores seating arrangement conditions for each of a plurality of users, for whom any one of a plurality of seats are arranged, the seats being a collection of seat groups provided to each management unit;

a seating arrangement processing unit that arranges the plurality of seats for the plurality of users, based on the seating arrangement conditions for each of the plurality of users;

a change accepting unit that accepts a change input for changing seating arrangement of a first seat group among the plurality of seats;

a detection unit that detects seating arrangement conditions that are changed, in a case in which the seating arrangement is planned to be changed by the change input, resulting in change of conformability to each of the seating arrangement conditions; and

a reporting unit that reports at least a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions detected by the detection unit.

2. The seating arrangement apparatus according to claim 1, wherein the seating arrangement conditions are relevant to predetermined seat attributes or positional relationships with predetermined users.

3. The seating arrangement apparatus according to claim 1, wherein the reporting unit reports a seating arrangement condition that is changed from being conformable to being unconformable, as well as a management unit of a second seat group including seats arranged for users relevant to the seating arrangement condition.

4. The seating arrangement apparatus according to claim 3,

wherein the change accepting unit accepts a change input for changing seating arrangement of the second seat group provided to the management unit reported by the reporting unit, and

wherein the reporting unit reports both of a seating arrangement condition that is changed from being unconformable to being conformable, and a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions detected by the detection unit.

5. The seating arrangement apparatus according to claim 3, further comprising:

a communication unit that performs data communication with a manager terminal provided to the each management unit,

wherein the change accepting unit accepts a change input for changing seating arrangement of a seat group relevant to a management unit corresponding to a manager terminal from the manager terminal through the communication unit, and

wherein the reporting unit provides a report to the manager terminal from which the change input was accepted, and to a manager terminal corresponding to a management unit of a seat group including a seat arranged for a user relevant to the seating arrangement condition being a report target, through the communication unit.

6. The seating arrangement apparatus according to claim 1, wherein the seat group is provided to each task segment as a management unit at a contact center.

7. A seating arrangement method for a computer to arrange any of a plurality of seats for any of a plurality of users, the plurality of seats being a collection of seat groups provided to each management unit, the computer including a storage unit that stores seating arrangement conditions for each of the plurality of users, the method being performed by the computer to execute:

a seating arrangement processing step of arranging the plurality of seats for the plurality of users, based on seating arrangement conditions for each of the plurality of users;

a change accepting step of accepting a change input for changing seating arrangement of a first seat group among the plurality of seats;

a detecting step of detecting seating arrangement conditions that are changed, in a case in which the seating arrangement is planned to be changed by the change input, resulting in change of conformability to each of the seating arrangement conditions; and

a reporting step of reporting at least a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions detected in the detecting step.

8. A non-transitory computer-readable medium storing a seating arrangement program for causing a computer to arrange any of a plurality of seats for any of a plurality of users, the plurality of seats being a collection of seat groups provided to each management unit, the computer including a storage unit that stores seating arrangement conditions for each of the plurality of users, the program causing the computer to execute:

a seating arrangement processing step of arranging the plurality of seats for the plurality of users, based on seating arrangement conditions for each of the plurality of users;

a change accepting step of accepting a change input for changing seating arrangement of a first seat group among the plurality of seats;

a detecting step of detecting seating arrangement conditions that are changed, in a case in which the seating arrangement is planned to be changed by the change input, resulting in change of conformability to each of the seating arrangement conditions; and

a reporting step of reporting at least a seating arrangement condition that is changed from being conformable to being unconformable, among the seating arrangement conditions detected in the detecting step.