ANSWERING OR RELEASING EMERGENCY CALLS FROM A MAP DISPLAY FOR AN EMERGENCY SERVICES PLATFORM
First Claim
1. A method of emergency call management, the method comprising:
- receiving an emergency call at an emergency service platform (ESP) providing an interface to one or more communication networks;
receiving location information associated with the emergency call;
identifying the location of the emergency call on a graphical map display;
receiving a selection of the emergency call from a plurality of emergency calls displayed on the graphical map display; and
transferring the selected emergency call to a responder client of an operator position associated with the graphical map display from which made the selection.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and system of emergency call management is provided. Emergency calls received at an emergency service platform (ESP) through one or more communication networks are associated with location information. The location information is identified to a map server through an i3 event logging protocol to be displayed on graphical map displays at operator positions. An operator of an operator position can then select a call from the graphical map display and an associated responder client will request that the emergency call be routed by the ESP to the operator. The operator position are associated with a public safety access point (PSAP) associated with the incoming emergency calls.
193 Citations
25 Claims
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1. A method of emergency call management, the method comprising:
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receiving an emergency call at an emergency service platform (ESP) providing an interface to one or more communication networks; receiving location information associated with the emergency call; identifying the location of the emergency call on a graphical map display; receiving a selection of the emergency call from a plurality of emergency calls displayed on the graphical map display; and transferring the selected emergency call to a responder client of an operator position associated with the graphical map display from which made the selection. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system of emergency call management, the system comprising:
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an emergency service platform interfacing to one or more communications networks for receiving emergency calls originating from the one or more communications networks; a map server for receiving location information from the ESP associated with the receive emergency calls; and a public safety access point (PSAP) coupled to the ESP and map server, the PSAP comprising one or more operator positions; each operator position comprising; a graphical map display for receiving mapping data from the map server and receiving a selection of an emergency call on the display; and a responder client coupled to the graphical map display for receiving identification of the selected emergency call and for requesting from the ESP that the emergency call be directed to the operator position. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A non-transitory computer readable memory containing instruction for emergency call management, the instructions when executed by a processor performing the method comprising:
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receiving an emergency call at an emergency service platform (ESP) providing an interface to one or more communication networks; receiving location information associated with the emergency call; transferring the location of the emergency call to map server by an i3 logging event message; receiving a selection of the emergency call from a plurality of emergency calls displayed on a graphical map display coupled to the map server; and transferring the selected emergency call to a responder client of an operator position associated with the graphical map display from which made the selection.
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Specification