PRODUCT REGISTRATION AND TRACKING SYSTEM

• US 20130080251A1
• Filed: 09/21/2012
• Published: 03/28/2013
• Est. Priority Date: 09/26/2011
• Status: Abandoned Application

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Dempski, Kelly L.
• Application Number:
  US13/624,090
• Publication Number:
  US 20130080251A1
• Time in Patent Office: Days
• US Class Current: 705/14.53
• CPC Class Codes: G06Q 30/01 Customer relationship services

Abstract

A server for registration of products may include a processor and computer storage. The processor may be configured to receive, via a network, a communication from a product application executed on a computing device, the communication including a product identification (ID) associated with a product and an indication of registration of the product by a user of the product application. The processor may further be configured to register the product at least by storing, in the computer storage, the product ID and a relationship between the product and an identification of the user of the product application. The processor may further be configured to send a subsequent communication to the product application on the computing device based on the registration of the product.

Claims

1. A server for registration of products comprising:

a product registrar;

a processor; and

computer storage;

the product registrar executable by the processor to;

receive, via a network, a communication from a product application executed on a computing device for registration of a product, the communication comprising a product identification (ID) associated with a product and an indication of registration of the product by a user of the product application;

register the product at least by storing, in the computer storage, the product ID and a relationship between the product ID and an identification of the user of the product application; and

send a subsequent communication to the product application on the computing device based on the registration of the product.

2. The server of claim 1, where the processor is further configured to:

receive a username and password from the user; and

authenticate the user based on the username and password, the identification of the user based on one or both of the username and password.

3. The server of claim 1, where the product ID comprises a unique identifier of the product and where the processor is further configured to:

receive the unique identifier of the product from the product application;

receive the same unique identifier of the product transmitted from a specific product; and

using the unique identifier, determine the user on the product application associated with the specific product to allow communication transmissions between the specific product and the product application executed on the computing device.

4. The server of claim 1, where the product ID comprises a unique identifier of the product and where the processor is further configured to:

receive a command communication from the product application via the computing device, the command communication comprising the unique identifier and a command action indicative of an action for the registered product to perform; and

route the command communication to the registered product using the correlation of the user with the registered product.

5. The server of claim 1, where the product ID comprises an identifier of a type of the product, the processor further configured to:

identify, for the type of product, one or a combination of product updates, recall notices, and offers saved in the computer storage, where to send the subsequent communication comprises to send the identified one or a combination of the product updates, recall notices, and offers to the product application on the computing device.

6. The server of claim 1, where the processor is further configured to:

receive product usage data transmitted from the product or the product application; and

identify an offer or advertisement based on the product usage data as relates to use of the registered product by the user; and

where to send the subsequent communication comprises to send the offer or advertisement to the product application on the computing device.

7. The server of claim 1, the processor further configured to:

initiate a customer service link on the product application through which the user accesses a user manual, a product demonstration, a communication session with a customer service employee, or a combination thereof.

8. The server of claim 1, the processor further configured to:

request the user to connect to a social media interface through the product application;

receive an acceptance of the request through the product application;

stream to the computing device a connect program for installation on the computing device;

upon installation of the connect program, connect the product application to the social media interface; and

retrieve user profile data of the user from a social media database accessible through the social media interface.

9. The server of claim 8, the processor further configured to:

send a group offer to a group of users including the user who has registered the product or a related product.

10. A mobile device for registration of a product comprising:

a transmitter;

a receiver;

a storage;

a scanner; and

a processor coupled with the transmitter, the receiver, the storage, and the scanner, the processor configured to;

access a product application for registration of a product;

direct the scanner through the product application to detect a product identification (ID) sequence on a registration card associated with the product;

direct the transmitter to send the product ID sequence to a server over a network to register the product; and

receive a communication through the receiver with reference to the product from the product or from the server over the network.

11. The mobile device of claim 10, where the product ID sequence comprises a serial or other identification number.

12. The mobile device of claim 10, the processor further configured to receive, through the receiver, a connection from the product over the network.

13. The mobile device of claim 12, the processor further configured to:

receive an input from the user through a control interface of the product application;

generate a command based on the input, the command to control at least one feature of the product; and

send the command over the network to the product via the server, to execute control of the at least one feature.

14. The mobile device of claim 10, the processor further configured to receive, through the receiver, a wireless connection directly from the product.

15. The mobile device of claim 14, further comprising a wireless connector coupled with the receiver that is configured to provide the wireless connection, the processor further configured to:

receive an input from the user through a control interface of the product application;

generate a command based on the input, the command to control at least one feature of the product; and

send the command over the wireless connection directly to the product to execute control of the at least one feature.

16. The mobile device of claim 10, where the communication comprises a product update, a recall notice, or an offer received from the server related to the product, or combinations thereof,

the processor further configured to provide an indicia in conjunction with the product application to notify the user of receipt of the communication.

17. A computer-readable storage medium comprising a set of instructions for automated registration of products executable by a server having a processor and computer storage, the computer-readable storage medium comprising:

instructions to direct the processor to receive, via a network, a communication from a product application executed on a computing device for registration of a product, the communication comprising a product identification (ID) associated with a product and an indication of registration of the product by a user of the product application;

instructions to direct the processor to register the product at least by storing, in the computer storage, the product ID and a relationship between the product ID and an identification of the user of the product application; and

instructions to direct the processor to send a subsequent communication to the product application on the computing device based on the registration of the product.

18. The computer-readable storage medium of claim 17, where the product ID comprises a unique identifier of the product, the storage medium further comprising instructions to direct the processor to:

receive the unique identifier of the product transmitted from the product application on the computing device;

receive the same unique identifier of the product transmitted from a specific product; and

using the unique identifier, determine the user on the product application associated with the specific product to allow communication transmissions between the specific product and the product application executed on the computing device.

19. The computer-readable storage medium of claim 17, where the product ID comprises a unique identifier of the product, the storage medium further comprising instructions to direct the processor to:

receive a command communication from the product application via the computing device, the command communication comprising the unique identifier and a command action indicative of an action for the registered product to perform; and

route the command communication to the registered product using the user associated with the specific product.

20. The computer-readable storage medium of claim 17, where the product ID comprises an identifier of a type of the product, the computer-readable storage medium further comprising instructions to direct the processor to:

identify, for the type of product, a product update, a recall notice, an offer, or a combination thereof saved in the computer storage, where to send the subsequent communication comprises to send the identified product update, recall notice, offer or combinations thereof to the product application via the computing device.

21. The computer-readable storage medium of claim 17, where the computer-readable storage medium further comprises instructions to direct the processor to:

receive product usage data transmitted from the product or the product application; and

identify an offer or advertisement based on the product usage data as relates to use by the user of the registered product; and

where to send the subsequent communication comprises to send the offer or advertisement to the product application on the computing device.

22. A method for registering a product comprising:

receiving, by a registration server having a processor and computer storage, a product identification (ID) transmitted by the product to the server, the product ID including a type of the product;

installing, by a user of the product, a product application on a mobile device, wherein the product application communicates with the server and transmits to the server a unique identifier of the user;

registering the product at least by storing, in the computer storage of the server, the product ID and a relationship between the product ID and the unique identifier of the user;

connecting, with the server, the mobile device to the registered product such that the mobile device can communicate with and control the product, the connection based on the registration of the product;

identifying, using the processor and for the type of product, a product update, a recall notice, an offer or a combination thereof saved in the computer storage; and

transmitting, using the server, a communication transmission to the mobile device or the product with information or a command related to the identified product update, recall notice, offer or combination thereof.

23. The method of claim 22, further comprising:

receiving, by the server, product usage transmitted from the product or the product application;

identifying an offer or advertisement based on the product usage data as relates to use of the registered product by the user; and

directing a communication to the mobile device or product including the offer or advertisement for viewing by the user.