ORDER PROVISION SYSTEM USING CUSTOMER PROXIMITY

• US 20130080280A1
• Filed: 09/23/2011
• Published: 03/28/2013
• Est. Priority Date: 09/23/2011
• Status: Abandoned Application

• Current Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Original Assignee: eBay Inc.
• Inventors: Scipioni, Germn Carlos
• Application Number:
  US13/241,857
• Publication Number:
  US 20130080280A1
• Time in Patent Office: Days
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

A method for providing an order includes receiving an identifier for a customer order, which is to be provided at a merchant location, and a customer mobile device identifier through a network at a tracking device. The identifier for the customer order is associated with the customer mobile device identifier. A location of a customer mobile device that is associated with the customer mobile device identifier is determined. A distance between the customer mobile device and the merchant location is determined. The identifier for the customer order along with arrival information for the customer that is based on the distance between the location of the customer mobile device and the merchant location is then provided for display. A merchant at the merchant location may then make determinations about how to provide the customer order based on the customer arrival information.

Claims

1. A method for providing an order, comprising:

receiving an identifier for a first customer order through a network at a tracking device, wherein the first customer order is to be provided at a merchant location;

receiving a first customer mobile device identifier through the network at the tracking device;

associating the identifier for the first customer order with the first customer mobile device identifier;

determining a location of a first customer mobile device that is associated with the first customer mobile device identifier;

determining a distance between the location of the first customer mobile device and the merchant location; and

providing for display the identifier for the first customer order along with arrival information for the first customer that is based on the distance between the location of the first customer mobile device and the merchant location.

2. The method of claim 1, further comprising:

receiving a payment for the first customer order through the network at the tracking device.

3. The method of claim 2, further comprising:

providing for display an indication that the payment has been received along with the identifier for the first customer order.

4. The method of claim 1, wherein the arrival information for the first customer includes an arrival time for the first customer mobile device at the merchant location that is determined using the distance between the location of the first customer mobile device and the merchant location.

5. The method of claim 4, further comprising:

retrieving traffic information over the network at the tracking device, wherein the arrival time for the first customer mobile device at the merchant location is determined using the traffic information and the distance between the location of the first customer mobile device and the merchant location.

6. The method of claim 1, further comprising:

receiving an identifier for a second customer order through the network at the tracking device, wherein the second customer order is to be provided at the merchant location;

receiving a second customer mobile device identifier through the network at the tracking device;

associating the identifier for the second customer order with the second customer mobile device identifier;

determining a location of a second customer mobile device that is associated with the second customer mobile device identifier;

determining a distance between the location of the second customer mobile device and the merchant location;

providing for display the identifier for the second customer order along with arrival information for the second customer that is based on the distance between the location of the second customer mobile device and the merchant location; and

prioritizing the identifier for the first customer order relative to the identifier for the second customer order using the arrival information for the first customer and the arrival information for the second customer.

7. The method of claim 6, wherein the prioritizing further comprises:

determining an arrival time for the first customer mobile device at the merchant location using the distance between the location of the first customer mobile device and the merchant location;

determining an arrival time for the second customer mobile device at the merchant location using the distance between the location of the second customer mobile device and the merchant location; and

prioritizing the display of the identifier for first customer order and the display of the identifier for the second customer order using the arrival time for the first customer mobile device at the merchant location and the arrival time for the second customer mobile device at the merchant location.

8. The method of claim 1, wherein the first customer order is a food order.

9. A non-transitory machine-readable medium comprising a plurality of machine-readable instructions which, when executed by one or more processors, are adapted to cause the one or more processors to perform a method comprising:

receiving an identifier for a first customer order through a network at a tracking device, wherein the first customer order is to be provided at a merchant location;

receiving a first customer mobile device identifier through the network at the tracking device;

associating the identifier for the first customer order with the first customer mobile device identifier;

determining a location of a first customer mobile device that is associated with the first customer mobile device identifier;

determining a distance between the location of the first customer mobile device and the merchant location; and

providing for display the identifier for the first customer order along with arrival information for the first customer that is based on the distance between the location of the first customer mobile device and the merchant location.

10. The non-transitory machine-readable medium of claim 9, wherein the method further comprises:

receiving a payment for the first customer order through the network at the tracking device.

11. The non-transitory machine-readable medium of claim 10, wherein the method further comprises:

providing for display an indication that the payment has been received along with the identifier for the first customer order.

12. The non-transitory machine-readable medium of claim 9, wherein the arrival information for the first customer includes an arrival time for the first customer mobile device at the merchant location that is determined using the distance between the location of the first customer mobile device and the merchant location.

13. The non-transitory machine-readable medium of claim 12, wherein the method further comprises:

retrieving traffic information over the network at the tracking device, wherein the arrival time for the first customer mobile device at the merchant location is determined using the traffic information and the distance between the location of the first customer mobile device and the merchant location.

14. The non-transitory machine-readable medium of claim 9, wherein the method further comprises:

retrieving an identifier for a second customer order through the network at the tracking device, wherein the second customer order is to be provided at the merchant location;

receiving a second customer mobile device identifier through the network at the tracking device;

associating the identifier for the second customer order with the second customer mobile device identifier;

determining a location of a second customer mobile device that is associated with the second customer mobile device identifier;

determining a distance between the location of the second customer mobile device and the merchant location;

providing for display the identifier for the second customer order along with arrival information for the second customer that is based on the distance between the location of the second customer mobile device and the merchant location; and

prioritizing the identifier for the first customer order relative to the identifier for the second customer order using the arrival information for the first customer and the arrival information for the second customer.

15. The non-transitory machine-readable medium of claim 14, wherein the prioritizing further comprises:

determining an arrival time for the first customer mobile device at the merchant location using the distance between the location of the first customer mobile device and merchant location;

determining a second arrival time for the second customer mobile device at the merchant location using the distance between the location of the second customer device and the merchant location; and

prioritizing the display of the identifier for first customer order and the display of the identifier for the second customer order along with the second distance using the arrival time for the first customer mobile device at the merchant location and the arrival time for the second customer mobile device at the merchant location.

16. The non-transitory machine-readable medium of claim 9, wherein the first customer order is a food order.

17. An order provisioning system, comprising:

means for receiving an identifier for a first customer order, wherein the first customer order is to be provided at a merchant location;

means for receiving a first customer mobile device identifier;

means for associating the identifier for the first customer order with the first customer mobile device identifier;

means for determining a location of a first customer mobile device that is associated with the first customer mobile device identifier;

means for determining a distance between the location of the first customer mobile device and the merchant location; and

means for providing for display the identifier for the first customer order along with arrival information for the first customer that is based on the distance between the location of the first customer mobile device and the merchant location.

18. The system of claim 17, further comprising:

means for receiving a payment for the first customer order.

19. The system of claim 17, wherein the arrival information for the first customer includes an arrival time for the first customer mobile device at the merchant location that is determined using the distance between the location of the first customer mobile device and the merchant location.

20. The system of claim 19, further comprising:

means for retrieving traffic information, wherein the arrival time for the first customer mobile device at the merchant location is determined using the traffic information and the distance between the location of the first customer mobile device and the merchant location.

21. The system of claim 17, further comprising:

means for retrieving an identifier for a second customer order, wherein the second customer order is to be provided at the merchant location;

means for receiving a second customer mobile device identifier;

means for associating the identifier for the second customer order with the second customer mobile device identifier;

means for determining a location of a second customer mobile device that is associated with the second customer mobile device identifier;

means for determining a distance between the location of the second customer mobile device and the merchant location;

means for providing for display the identifier for the second customer order along with arrival information for the second customer that is based on the distance between the location of the second customer mobile device and the merchant location; and

prioritizing the identifier for the first customer order relative to the identifier for the second customer order along using the arrival information for the first customer and the arrival information for the second customer.

22. The system of claim 21, wherein the means for prioritizing further comprises:

means for determining an arrival time for the first customer mobile device at the merchant location using the distance between the location of the first customer mobile device and the merchant location;

means for determining an arrival time for the second customer mobile device at the merchant location using the distance between the location of the second customer mobile device and the merchant location; and

means for prioritizing the display of the identifier for first customer order and the display of the identifier for the second customer order using the arrival time for the first customer mobile device at the merchant location and the arrival time for the second customer mobile device at the merchant location.

23. The system of claim 17, wherein the first customer order is a food order.