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SCREENING ELECTRONIC SERVICE REQUESTS

  • US 20130085794A1
  • Filed: 11/26/2012
  • Published: 04/04/2013
  • Est. Priority Date: 03/29/2002
  • Status: Active Grant
First Claim
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1. A computing system for screening service requests, the service requests requesting assistance, the system comprising:

  • a display device on which is displayed information describing options for submitting a service request and information indicating a correspondence between the service request and searched system status information;

    a user input module that receives a plurality of instances of user input, each instance related to submitting a service request;

    a storage device for storing information related to the status of at least one system accessible to the user; and

    a comparison subsystem that, in response to the receipt of received user input by the input subsystem, compares the user input with information stored in the storage device.

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