Method and Apparatus for Work Management

• US 20130085796A1
• Filed: 10/03/2011
• Published: 04/04/2013
• Est. Priority Date: 10/03/2011
• Status: Abandoned Application

• Current Assignee: EPAY Systems, Inc.
• Original Assignee: Frank Ruffolo
• Inventors: RUFFOLO, FRANK
• Application Number:
  US13/251,485
• Publication Number:
  US 20130085796A1
• Time in Patent Office: Days
• US Class Current: 705/7.18
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/105 Human resources

Abstract

An apparatus, system and/or method that incorporates teachings of the present disclosure may include, for example, presenting scheduling options on a display device where the scheduling options are determined based on scheduling information that comprises employment schedule data for other users that are associated with a user requesting the scheduling, receiving a scheduling selection from among the scheduling options that is inputted by the user via a user interface and providing the scheduling selection for evaluation. Other embodiments are disclosed.

Claims

1. An apparatus, comprising:

a memory;

a user interface;

a display device; and

a controller circuit coupled to the memory, the user interface and the display device, wherein the controller circuit is programmed to;

present a self-service graphical user interface (GUI) on the display device;

receive a GUI selection from the self-service GUI that is inputted via the user interface;

obtain scheduling options responsive to the GUI selection being a request for scheduling for a user, wherein the scheduling options are determined based on scheduling information, and wherein the scheduling information comprises employment schedule data for other users that are associated with the user;

present the scheduling options on the display device;

receive a scheduling selection from among the scheduling options that is inputted by the user via the user interface;

provide the scheduling selection to a remote server for evaluation;

receive a human resources approval associated with the scheduling selection from the remote server; and

provide a printed confirmation of the human resources approval.

2. The apparatus of claim 1, wherein the controller circuit is programmed to:

capture an image of the printed confirmation having an indicia from a supervisor, wherein the indicia represents a scheduling determination by the supervisor; and

provide a determination message to the remote server responsive to capturing the image.

3. The apparatus of claim 1, wherein the controller circuit is programmed to:

receive one or more requested paid time off days that are inputted by the user via the user interface, wherein the scheduling options presented on the display device are determined based in part on the one or more requested paid time off days, and wherein the scheduling options comprise one or more alternative paid time off days that are different from the one or more requested paid time off days.

4. The apparatus of claim 1, wherein the scheduling information further comprises at least one of a work load associated with the user, a work load associated with one or more of the other users, a work efficiency associated with the user, a work efficiency associated with one or more of the other users, a skill set associated with the user or a skill set associated with one or more of the other users.

5. The apparatus of claim 1, wherein the controller circuit is programmed to:

provide the scheduling selection to the supervisor for a scheduling determination.

6. The apparatus of claim 1, wherein the controller circuit is programmed to:

determine an availability of a supervisor associated with the user responsive to receiving the human resources approval;

store the scheduling selection in the memory when the supervisor is determined to be unavailable; and

provide the scheduling selection to the supervisor for a scheduling determination when the supervisor is determined to be available.

7. The apparatus of claim 6, wherein the controller circuit is programmed to:

monitor for access of the apparatus by the supervisor, wherein the supervisor is determined to be available based on the monitored access; and

provide the scheduling selection on the display device for the scheduling determination by the supervisor responsive to the supervisor accessing the apparatus.

8. The apparatus of claim 6, wherein the controller circuit is programmed to:

provide the scheduling selection to the supervisor for the scheduling determination via a video conference utilizing at least the user interface and the display device when the supervisor is determined to be available.

9. The apparatus of claim 6, wherein the controller circuit is programmed to:

provide a printed confirmation of at least one of the scheduling selection, the human resources approval or the scheduling determination.

10. The apparatus of claim 6, wherein the controller circuit is programmed to generate adjustment signals for adjusting the scheduling information based on the scheduling selection prior to the scheduling determination being rendered.

11. The apparatus of claim 6, wherein the controller circuit is programmed to:

terminate access to the apparatus for the user;

receive the scheduling determination;

store the scheduling determination in the memory;

monitor for subsequent access of the apparatus by the user; and

provide the scheduling determination on the display device responsive to the user subsequently accessing the apparatus.

12. The apparatus of claim 1, wherein the controller circuit is programmed to:

receive an access request from the user via the user interface;

authenticate the access request using a first mode of authentication;

authenticate the access request using a second mode of authentication responsive to an unsuccessful authentication using the first mode;

provide a security notice to a security system responsive to the first and second modes of authentication being unsuccessful,

wherein the presentation of the self-service GUI on the display device is responsive to a successful authentication.

13. The apparatus of claim 12, wherein the first mode of authentication comprises a fingerprint analysis, and wherein the second mode of authentication comprises one of voice or facial recognition.

14. A non-transitory computer-readable storage medium comprising computer instructions that, when executed by at least one processor, cause the at least one processor to:

receive a request for scheduling of a user via a user interface of an electronic terminal;

obtain scheduling options responsive to the received request, wherein the scheduling options are determined based on scheduling information, wherein the scheduling information comprises employment schedule data for other users that are associated with the user;

present the scheduling options on a display device of the electronic terminal;

receive a scheduling selection from among the scheduling options that is inputted via the user interface;

determine an availability of a supervisor associated with the user; and

initiate a video conference for obtaining a scheduling determination when the supervisor is determined to be available, wherein the video conference utilizes the user interface and the display device of the electronic terminal.

15. The non-transitory computer-readable storage medium of claim 14, wherein the scheduling information further comprises at least one of a work load associated with the user, a work load associated with one or more of the other users, a work efficiency associated with the user, a work efficiency associated with one or more of the other users, a skill set associated with the user, or a skill set associated with one or more of the other users.

16. The non-transitory computer-readable storage medium of claim 14, comprising computer instructions that, when executed by the at least one processor, cause the at least one processor to:

provide the scheduling selection to a remote server for evaluation;

receive a human resources approval from the remote server; and

store the scheduling selection in a memory accessible by the electronic terminal when the supervisor is determined to be unavailable.

17. The non-transitory computer-readable storage medium of claim 16, comprising computer instructions that, when executed by the at least one processor, cause the at least one processor to:

terminate access to the electronic terminal for the user;

receive the scheduling determination;

store the scheduling determination in the memory;

monitor for subsequent access of the electronic terminal by the user; and

provide the scheduling determination on the display device responsive to the user subsequently accessing the electronic terminal.

18. The non-transitory computer-readable storage medium of claim 14, comprising computer instructions that, when executed by the at least one processor, cause the at least one processor to:

receive a speech input via the user interface from the user, wherein speech recognition is utilized to generate text representative of the speech input, wherein the text is parsed and wherein a determination is made whether the text includes the request for scheduling.

19. The non-transitory computer-readable storage medium of claim 14, comprising computer instructions that, when executed by the at least one processor, cause the at least one processor to:

provide the scheduling selection to a remote server for evaluation;

receive a human resources approval from the remote server;

provide a printed confirmation of the human resources approval;

capture an image of the printed confirmation having an indicia from the supervisor, wherein the indicia represents a scheduling determination by the supervisor; and

provide a determination message to the remote server responsive to capturing the image.

20. A server, comprising:

a memory; and

a controller circuit coupled to the memory, wherein the controller circuit is programmed to;

communicate over a network with a group of electronic terminals at remote locations;

receive a request for scheduling from an electronic terminal of the group of electronic terminals, wherein the request was generated at the electronic terminal via a user input of a user;

access scheduling information associated with the user, wherein the scheduling information comprises employment schedule data for other users that are associated with the user;

determine scheduling options based on the scheduling information;

provide the scheduling options to the electronic terminal for presentation to the user;

receive a scheduling selection from among the scheduling options, wherein the scheduling selection was generated at the electronic terminal via another user input of the user; and

adjust the scheduling information based on the scheduling selection prior to receiving a scheduling determination of a supervisor associated with the user.

21. The server of claim 20, wherein the scheduling information further comprises at least one of a work load associated with the user, a work load associated with one or more of the other users, a work efficiency associated with the user, a work efficiency associated with one or more of the other users, a skill set associated with the user or a skill set associated with one or more of the other users.

22. The server of claim 20, wherein the controller circuit is programmed to:

obtain an evaluation of the scheduling selection; and

provide a human resources approval to the electronic terminal based on the evaluation.

23. The server of claim 20, wherein the request for scheduling comprises one or more requested paid time off days inputted at the electronic terminal by the user, wherein the controller circuit is programmed to determine the scheduling options based in part on the one or more requested paid time off days, and wherein the scheduling options comprise one or more alternative paid time off days that are different from the one or more requested paid time off days.

24. A method comprising:

receiving a request for scheduling of a first user via a user interface of an electronic terminal;

obtaining scheduling options responsive to the received request, wherein the scheduling options are determined based on scheduling information, wherein the scheduling information comprises employment schedule data for other users that are associated with the first user;

presenting the scheduling options on a display device of the electronic terminal;

receiving a scheduling selection from among the scheduling options that is inputted via the user interface;

monitoring for access to the electronic terminal by a second user of the other users; and

providing a message on the display device responsive to the second user accessing the electronic terminal, wherein the message is based on the inputted scheduling selection, and wherein the message represents a query to exchange a portion of schedules associated with the first and second users.