Mobile and Web Commerce Platform for delivery of Business Information and Service Status Management.

• US 20130085881A1
• Filed: 09/16/2012
• Published: 04/04/2013
• Est. Priority Date: 10/01/2011
• Status: Abandoned Application

• Current Assignee: Panzara Incorporated
• Original Assignee: Panzara Incorporated
• Inventors: Chary, Srimannarayana, Gonda, Rohinton, Joginpalli, Ramesh, Bapanapalli, Ramesh
• Application Number:
  US13/621,282
• Publication Number:
  US 20130085881A1
• Time in Patent Office: Days
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Described in this invention are the methods and system platform for businesses and organizations to publish and communicate to consumers business information and real-time dynamic service information in a central and intuitive place on mobile devices and computers that is based on a generic, configurable, extensible, and vendor-independent mobile-commerce and electronic-commerce cloud based Software as a Service solution. The consumer and service providers use mobile device application client software and computer-based web browser client application software that are part of the platform solution to access and manage the information stored on the platform. The platforms allow service providers to perform functions such as: publish business information, real-time dynamic service status information, manage loyalty programs, manage customer marketing programs, and take online reservations. The platform allows consumers to perform functions such as: search for the business or service near a geo-location, obtain for the above-mentioned information, and subscribe for the programs.

Claims

1. A system for managing delivery of a business information, a real-time dynamic service status information, and/or a real-time dynamic event status information, of a one or more services by a one or more service providers to a one or more consumers by a general purpose electronic commerce and/or information management platform system, the system comprising of:

a one or more processing devices operative to;

(i) provision and/or publish the business information;

(ii) provision and/or publish the real-time dynamic service status information;

(iii) provision and/or publish a real-time dynamic event status information;

(iv) provision, publish, and/or manage a one or more of the loyalty programs comprising of a punch cards, a loyalty cards, a points cards, a discount coupons and/or a store rewards card;

(v) provision, publish, and/or manage a one or more deals comprising of the punch cards, the loyalty cards, the points cards, the discount coupons, and/or the store rewards cards;

(vi) manage a one or more customer marketing programs;

(vii) manage a one or more reservations online for the services;

(viii) manage a one or more tokens for the services;

(ix) search for a one or more businesses;

(x) search for an information comprising of the business information, the real-time dynamic service status, the real-time dynamic event status, the deals, the deals, the loyalty programs, and/or the customer marketing programs;

(xi) search for the information comprising of the business information, the real-time dynamic service status, the real-time dynamic event status, the deals, the loyalty programs, and/or the customer marketing programs, using a mobile device and/or a computer;

(xii) search for the information comprising of the business information, the real-time dynamic service status, the real-time dynamic event status, the deals, the deals, the loyalty programs, and/or the customer marketing programs, based on a geo-location;

(xiii) organize one or more of the punch cards, the loyalty cards, the points cards, the discount coupons, and/or the store rewards cards, in an electronic mobile and/or computer wallet organizer;

(xiv) send the information comprising of the business information, the real-time dynamic service status, the real-time dynamic event status, the deals, the loyalty programs, and/or the customer marketing programs, to a one or more social networks; and

(xv) a memory, coupled to the one or more processing devices, which stores one or more of a portion of data and program associated with the provisioning, publishing, managing, and/or searching operations in a generic, configurable, and extensible manner for services and/or information comprising of;

the business information, the real-time dynamic service status, the real-time dynamic event status, the deals, the loyalty programs, and/or the customer marketing programs.

2. The system of claim 1, wherein at least one of the processing devices comprises of a client device and at least one of the processing device comprises of a server, the client device and the server can be coupled via a communications network.

3. The system of claim 2, wherein the client device comprises of:

a mobile device, a tablet, a personal computer, a laptop computer, a computer, a device capable of running web browsers, and/or a device capable of running applications, that can be at a location associated with the consumer and/or the service provider.

4. The system of claim 2, wherein the server can be resident at a location associated with a provider of the compute and/or storage service.

5. The system of claim 2, wherein the communications network can be any type of data communications network or telecommunications network.

6. The system of claim 1, wherein the one or more processing devices are further operative to allow the service provider to provision and/or publish the business information.

7. The system of claim 1, wherein the one or more processing devices are further operative to allow the service provider to do operations comprising of:

manage an account;

manage a profile, configure the business information, publish the real-time dynamic service status information, publish the real-time dynamic event status updates, publish the real-time dynamic service status updates, publish an announcement, manage the deals, manage the loyalty programs, manage the customer marketing programs, take the online reservations for services, and/or send the business information to the social networks.

8. The system of claim 1, the one or more processing devices are further operative to allow the service provider to manage the loyalty programs and/or the deals comprising of electronic and/or paper versions of:

the punch cards;

the points cards;

the discount coupons; and

/or the store rewards cards.

9. The system of claim 1, wherein the one or more processing devices are further operative to allow the service provider to manage the customer marketing programs comprising of the service provider using a client device to set up the one or more consumer categories to award different rewards based on the consumer'"'"'s loyalty and/or frequency of visiting the business.

10. The system of claim 1, wherein the one or more processing devices are further operative to allow the consumer to do operations comprising of:

configure an account, manage a personal profile, search for the business information, search the real-time dynamic service status, search the real-time dynamic event status updates, search the service status updates, search for the deals, search for the loyalty programs, search for the customer marketing programs, subscribe for the business information, subscribe for the announcements, subscribe for the deals, subscribe for the loyalty programs, subscribe for the customer marketing programs, manage the deals, manage the loyalty programs, manage the customer marketing programs, manage the electronic mobile and/or computer wallet organizer, make the online reservations for the services, and/or send the business information to the social networks.

11. The system of claim 1, wherein the one or more processing devices are further operative to allow the consumer using a client device to show the service provider the electronic and/or paper versions of the service provider'"'"'s the loyalty programs and/or the deals to manage award or subtract points, punches, or discounts on the card.

12. A computer-implemented method for delivery of a business information, a real-time dynamic service status information, and/or a real-time dynamic event status information, of a one or more services by a one or more service providers to a one or more consumers by a general purpose platform system, the steps for the service provider comprising of:

provision and/or publish an information comprising of the business information, the real-time dynamic service status information, the real-time dynamic event status information, a or more deals, a one or more loyalty programs, and/or a customer marketing program.

manage a services comprising of an online reservations, a tokens for the services, the deals, the loyalty programs, and/or the customer marketing program;

manage to award or subtract at least punches, points, and/or discounts on an electronic and/or paper loyalty program card of the consumer; and

send the information comprising of the business information, the real-time dynamic service status, the real-time dynamic event status, the deals, the loyalty programs, and/or the customer marketing programs, to a one or more social networks.

13. A computer-implemented method for delivery of a business information, a real-time dynamic service status information, and/or a real-time dynamic event status information, of a one or more services by a one or more service providers to a one or more consumers by a general purpose platform system, the steps for the consumer comprising of:

search for a one or more businesses;

search and/or subscribe for an information comprising of the business information, the real-time dynamic service status, the real-time dynamic event status, a one or more deals, a one or more loyalty programs, and/or a customer marketing program;

manage a services comprising of an online reservations, a tokens for the services, the deals, the loyalty programs, and/or the customer marketing programs;

manage a one or more of the loyalty programs comprising of a punch cards, a loyalty cards, a discount coupons, and/or a store rewards cards, in an electronic mobile and/or computer wallet organizer;

manage an award or subtract a one or more of punches, points, and/or discounts on an electronic and/or paper loyalty program card of the consumer; and

send the information comprising of the business information, the real-time dynamic service status, the real-time dynamic event status, the deals, the loyalty programs, and/or the customer marketing programs, to a one or more social networks.

14. A system for managing delivery of a business information, a real-time dynamic service status information, and/or a real-time dynamic event status information, of a one or more services by a one or more service providers to a one or more consumers by a general purpose platform system, the system comprising of:

a one or more processing devices to;

(i) a first means of provisioning and/or publishing an information comprising of the service status information, the event status information, and/or the business information;

(ii) a second means of managing the information comprising of the service status information, the event status information, and/or the business information;

whereby the service providers using the said first means can provision and/or manage the information comprising of the services status information, the event status information, and/or the business information;

whereby the consumers using the said second means can search the information comprising of the service status information, the event status information and/or the business information; and

whereby the service provider using the said first means can manage the one or more services.

15. The system of claim 14, wherein the one or more processing devices are further operative to allow the service provider to do operations comprising of:

publish the real-time dynamic service status information; and

/or publish the business information.

16. The system of claim 14, the one or more processing devices are further operative to allow the service provider to manage a one or more of a deals and/or a loyalty programs.

17. The system of claim 14, wherein the one or more processing devices are further operative to allow the service provider to manage a one or more customer marketing programs.

18. A computer-implemented method for delivery of a business information, a real-time dynamic service status information, and/or a real-time dynamic event status information, of a one or more services by a one or more service providers to a one or more consumers by a general purpose platform system, the steps comprising of:

provisioning and/or publishing an information comprising of the service status information, the event status information, the business information, a deals, a loyalty program, and/or a customer marketing program;

managing the information comprising of the service status information, the event status information, the business information, the deals, the loyalty program, and/or the customer marketing program;

whereby the service providers can provision and/or manage the information comprising of the services status information, the event status information, the business information, the deals, the loyalty program, and/or the customer marketing program; and

whereby the service provider can manage the one or more services.

19. A computer-implemented method for delivery of a business information, a real-time dynamic service status information, and/or a real-time dynamic event status information, of a one or more services by a one or more service providers to a one or more consumers by a general purpose platform system, the steps comprising of:

search and/or subscribe for an information comprising of the service status information, the event status information, the business information, a deals, a loyalty program, and/or a customer marketing program;

whereby the consumers can search the information comprising of the service status information, the event status information, the business information, the deals, the loyalty program, and/or the customer marketing program; and

whereby the consumer can manage the one or more services.