PORTABLE DEVICE, METHOD FOR DIAGNOSING SERVICE, AND DIAGNOSIS SYSTEM THEREOF

• US 20130086427A1
• Filed: 09/14/2012
• Published: 04/04/2013
• Est. Priority Date: 10/04/2011
• Status: Abandoned Application

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: RHEE, Jong-ho, BAE, Myung-suk
• Application Number:
  US13/618,379
• Publication Number:
  US 20130086427A1
• Time in Patent Office: Days
• US Class Current: 714/37
• CPC Class Codes: G06F 11/0733 in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
• CPC Class Codes: G06F 11/0736 in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function testing or monitoring of automated control systems G05B23/02
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0775 Content or structure details of the error report, e.g. specific table structure, specific error fields
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40

Abstract

A portable device for diagnosing a diagnosis device, a method for providing a diagnosis service, and a diagnosis system thereof are provided. The portable device includes a setting information collecting unit which collects setting information relating to the diagnosis device which is output from the diagnosis device, a diagnosis device information generating unit which generates diagnosis device information based on the setting information, a communication unit which transmits the diagnosis device information to a server, and a diagnosis result output unit which, if diagnosis result information is received from the server via the communication unit, outputs the received diagnosis result information. Accordingly, an electronic apparatus without a network function may provide a diagnosis service remotely by using a portable device.

Claims

1. A portable device for diagnosing a diagnosis device by using an external server, the device comprising:

a setting information collecting unit which collects setting information relating to the diagnosis device which is outputted from the diagnosis device;

a diagnosis device information generating unit which generates diagnosis device information based on the setting information;

a communication unit which transmits the diagnosis device information to the server; and

a diagnosis result output unit which, when diagnosis result information is received from the server via the communication unit, outputs the received diagnosis result information.

2. The device as claimed in claim 1, wherein the diagnosis device information generating unit generates at least one of a device type, a model name, a product identification number, a setting state, software information, a format type of an outputting of diagnosis result information, and user information.

3. The device as claimed in claim 1, further comprising:

an encryption unit which encrypts the generated diagnosis device information.

4. The device as claimed in claim 1, wherein the diagnosis result information includes at least one of a recommended setting scope, a software upgrade, and problem-solving information relating to the diagnosis device.

5. The device as claimed in claim 4, wherein the received diagnosis result information is encrypted, and

wherein the diagnosis result information output unit decodes and outputs the encrypted diagnosis result information.

6. The device as claimed in claim 1, wherein the diagnosis result information output unit outputs the diagnosis result information by at least one of displaying the diagnosis result information, transmitting a text message which includes the diagnosis result information, posting the diagnosis result information to a web page which is accessible via the Internet.

7. The device as claimed in claim 1, wherein the setting information is encoded by the diagnosis device as one of audio code information and video code information and collected by the setting information collecting unit in an encoded form.

8. The device as claimed in claim 7, wherein the audio code information is generated by using one of a syllable name of a melody, rhythm of a melody, and a length of a beep, and

wherein the video code information is generated by using one of a number, one or more text characters, a barcode, and a quick response (QR) code.

9. The device as claimed in claim 1, wherein the communication unit connects to a service center corresponding to the diagnosis device via telephone after transmitting the diagnosis device information to the server.

10. The device as claimed in claim 1, wherein the communication unit receives information relating to the diagnosis device from the server at predetermined intervals after a first occurrence of receiving the diagnosis result information from the server.

11. A method for providing a diagnosis service for diagnosing a diagnosis device by using an external server, the method comprising:

collecting setting information relating to the diagnosis device which is outputted from the diagnosis device;

generating diagnosis device information based on the collected setting information;

transmitting the generated diagnosis device information to the server; and

when diagnosis result information is received from the server, outputting the received diagnosis result information.

12. The method as claimed in claim 11, wherein the generating the diagnosis device information comprises generating at least one of a device type, a model name, a product identification number, a setting state, software information, a format type of an outputting of diagnosis result information, and user information.

13. The method as claimed in claim 11, further comprising:

encrypting the generated diagnosis device information.

14. The method as claimed in claim 11, wherein the diagnosis result information received from the server includes at least one of a recommended setting scope, a software upgrade, and problem-solving information relating to the diagnosis device.

15. The method as claimed in claim 14, wherein the received diagnosis result information is encrypted, and

wherein the outputting the diagnosis result information further comprises decoding the encrypted diagnosis result information.

16. The method as claimed in claim 11, wherein the outputting the diagnosis result information comprises outputting the diagnosis result information by at least one of displaying the diagnosis result information, transmitting a text message which includes the diagnosis result information, and posting the diagnosis result information to a web page which is accessible via the Internet.

17. The method as claimed in claim 11, wherein the setting information is encoded by the diagnosis device as one of audio code information and video code information and collected in an encoded form.

18. The method as claimed in claim 17, wherein the audio code information is generated by using one of a syllable name of a melody, a rhythm of a melody, and a length of a beep, and

wherein the video code information is generated by using one of a number, one or more text characters, a barcode, and a quick response (QR) code.

19. The method as claimed in claim 11, further comprising:

connecting to a service center corresponding to the diagnosis device via telephone after transmitting the diagnosis device information to the server.

20. The method as claimed in claim 11, further comprising:

after a first occurrence of receiving the diagnosis result information from the server, receiving information relating to the diagnosis device from the server at predetermined intervals.

21. A system which provides a diagnosis service of a diagnosis device, comprising:

a diagnosis device which outputs encoded setting information;

a portable device which collects the setting information, generates diagnosis device information based on the setting information, outputs the generated diagnosis device information to a server, and, when diagnosis result information is received from the server, outputs the received diagnosis result information; and

the server which, when the diagnosis device information is received from the portable device, generates the diagnosis result information based on the diagnosis device information and transmits the generated diagnosis result information to the portable device.