SYSTEM AND METHOD FOR SELF-DIAGNOSIS AND ERROR REPORTING

• US 20130086429A1
• Filed: 09/30/2011
• Published: 04/04/2013
• Est. Priority Date: 09/30/2011
• Status: Active Grant

• Current Assignee: Yokogawa Electric Corporation
• Original Assignee: Yokogawa Electric Corporation
• Inventors: Ng, Kim Fatt
• Granted Patent: US 8,732,530 B2
• Time in Patent Office: Days
• US Class Current: 714/38.1
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0778 Dumping, i.e. gathering error/state information after a fault for later diagnosis
• CPC Class Codes: G06F 11/0781 Error filtering or prioritizing based on a policy defined by the user or on a policy defined by a hardware/software module, e.g. according to a severity level
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40

Abstract

A system for self-diagnosing and error reporting of a software application in a computer system having a plurality of software applications and background processes, the system comprising a diagnosis module configured to collect and monitor usage data of resources of the computer system, execution status of the software applications and background processes of the computer system, and software application error conditions, adjust logging level of log files according to the execution status of the software applications and background processes of the computer system and the software application error conditions, and generate diagnosis advisory based on the usage data of the resources of the computer system and the software error conditions, and a reporting module configured to collect and report the usage data of the resources of the computer system, the log files and the generated diagnosis advisory automatically to a user.

Claims

1. A system for self-diagnosing and error reporting of a software application in a compute system having a plurality of software applications and background processes, comprising:

a diagnosis module configured to

collect and monitor usage data of resources of the computer system, execution status of the software applications and background processes of the computer system, and software application error conditions,

adjust logging level of log files according to the execution status of the software applications and background processes of the computer system and the software application error conditions, and

generate diagnosis advisory based on the usage data of the resources of the computer system and the software error conditions; and

a reporting module configured to

collect and report the usage data of the resources of the computer system, the log files and the generated diagnosis advisory automatically to a user.

2. The system of claim 1, further comprising a repository for storing the usage data of the resources of the computer system.

3. The system of claim 1, further comprising a management Application Programming interface configured to register the software applications and background processes of the computer system whose execution status needs to be collected and monitored.

4. The system of claim 1, further comprising a logging Application Programming interface between the diagnosis module and the software applications, the logging Application Programming Interface configured to output log files and report software error conditions.

5. The system of claim 1, wherein the diagnosis module is further configured to analyze the usage data of the resources of the computer system to forecast the exhaustion of the resources.

6. The system of claim 5, wherein the diagnosis advisory comprises the cause of the exhaustion of the resources and actions to be taken by the user.

7. The system of claim 1, wherein the diagnosis module is further configured to manage the system resources used by the system of claim 1.

8. The system of claim 1, wherein the reporting module is further configured to provide a user graphical interface for interaction with the user.

9. The system of claim 1, wherein the reporting module is further configured to allow the user to make and edit screenshots and to attach files and data.

10. The system of claim 1, wherein the reporting module is further configured to allow the user to set a desirable logging level to override the logging level set by the diagnosis module.

11. The system of claim 1, wherein the reporting module is further configured to collect related diagnosis information and package it together with the usage data of resources of the computer system, the log files and the generated diagnosis advisory automatically to a user.

12. The system of claim 11, wherein the related diagnosis information comprises captured screenshots, attached files or data, a complete file list, computer hardware specifications, operating system version and service pack level, Windows Event logs, a list of installed software packages and a list of running processes and services.

13. A method for self-diagnosing and error reporting of a software application in a computer system having a plurality of software applications and background processes, comprising:

collecting and monitoring usage data of resources of the computer system, execution status of the software applications and background processes of the computer system, and software application error conditions;

adjusting logging level of log files according to the execution status of the software applications and background processes of the computer system and the software application error conditions;

generating diagnosis advisory based on the usage data of the resources of the computer system and the software error conditions; and

collecting and reporting the usage data of the resources of the computer system, the log files and the generated diagnosis advisory automatically to a user.

14. The method of claim 13, further comprising registering the software applications and background processes of the computer system whose execution status needs to be collected and monitored.

15. The method of claim 13, further comprising analyzing the usage data of the resources of the computer system to forecast the exhaustion of the resources.

16. The method of claim 15, wherein the diagnosis advisory comprises the cause of the exhaustion of the resources and actions to be taken by the user.

17. The method of claim 13, further comprising providing a user graphical interface for interaction with the user.

18. The method of claim 13, further comprising allowing the user to set a desirable logging level to override the adjusted logging level.

19. The method of claim 13, further comprising collecting related diagnosis information and package it together with the usage data of the resources of the computer system, the log files and the generated diagnosis advisory automatically to a user.

20. The method of claim 19, wherein the related diagnosis information comprises captured screenshots, attached files or data, a complete file list, computer hardware specifications, operating system version and service pack level, Windows Event logs, a list of installed software packages and a list of running processes and services.