SYSTEMS AND METHODS FOR DIALING INTO INTERACTIVE VOICE SYSTEMS WITH MINIMAL USER INTERACTION

• US 20130090098A1
• Filed: 10/10/2012
• Published: 04/11/2013
• Est. Priority Date: 10/10/2011
• Status: Abandoned Application

• Current Assignee: Arvind Gidwani
• Original Assignee: Arvind Gidwani
• Inventors: Gidwani, Arvind
• Application Number:
  US13/648,917
• Publication Number:
  US 20130090098A1
• Time in Patent Office: Days
• US Class Current: 455/414.1
• CPC Class Codes: H04M 1/72451 according to schedules, e.g. using calendar applications
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/5054 Meet-me conference, i.e. participants dial-in
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 2250/62 user interface aspects of conference calls
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Abstract

This disclosure relates generally to automating user actions relating to calendar events using mobile computing devices. More specifically, but not exclusively, the disclosure relates to systems, methods, and computer program products for dialing into interactive voice systems with minimal user interaction.

Claims

1. A computer-implemented method for automating dial-in procedures to an interactive voice response system using a computing device, the method comprising:

detecting, from a first electronic file specifying details regarding a scheduled meeting, first data representing a telephone number associated with the scheduled meeting, second data representing a meeting identifier or a passcode associated with the scheduled meeting, third data representing a date associated with the scheduled meeting, and fourth data representing a time associated with the scheduled meeting;

causing the first data, the second data, the third data, and the fourth data to be stored in a storage medium;

comparing the stored third data to a current date to determine if the stored third data matches the current date;

comparing, when the stored third data matches the current date, the stored fourth data to a current time to determine if the current time is within a predefined time period from the time associated with the scheduled meeting as represented by the fourth data; and

performing, when the current time is within the predefined time period from the time associated with the scheduled meeting as represented by the fourth data, a dialing process configured to initiate a call using the first data and the second data.

2. The computer-implemented method of claim 1, wherein the detecting comprises:

matching the first data to one or more predefined first parameters specifying recognized phone number formats;

matching the second data to one or more predefined second parameters specifying recognized meeting identifier or passcode formats;

matching the third data to one or more predefined third parameters specifying recognized date formats; and

matching the fourth data to one or more predefined fourth parameters specifying recognized time formats.

3. The computer-implemented method of claim 1, wherein the performing a dialing process comprises:

causing a user interface to display a user-selectable option to initiate a call using the stored first data and the stored second data;

detecting a selection by the user of the user-selectable option;

generating one or more dialing signals based on the stored first data and the stored second data;

causing a transceiver to output the one or more dialing signals to the voice response system; and

detecting one or more responses from the voice response system indicating that the one or more dialing signals were received.

4. The computer-implemented method of claim 2, wherein the detecting comprises:

identifying the first, second, third and fourth parameters based on an identification of a creator of the first electronic file.

5. The computer-implemented method of claim 3, wherein the generating one or more dialing signals comprises:

determining a user'"'"'s location;

identifying a first phone number from among two or more phone numbers specified by the first data based on the user'"'"'s location, wherein the first phone number includes an area code associated with the user'"'"'s location; and

generating the one or more dialing signals based on the first phone number.

6. A system for automating dial-in procedures to an interactive voice response system, the system comprising a processor operable to:

detect, from a first electronic file specifying details regarding a scheduled meeting, first data representing a telephone number associated with the scheduled meeting, second data representing a meeting identifier or a passcode associated with the scheduled meeting, third data representing a date associated with the scheduled meeting, and fourth data representing a time associated with the scheduled meeting;

cause the first data, the second data, the third data, and the fourth data to be stored in a storage medium;

compare the stored third data to a current date to determine if the stored third data matches the current date;

compare, when the stored third data matches the current date, the stored fourth data to a current time to determine if the current time is within a predefined time period from the time associated with the scheduled meeting as represented by the fourth data; and

perform, when the current time is within the predefined time period from the time associated with the scheduled meeting as represented by the fourth data, a dialing process configured to initiate a call using the first data and the second data.

7. The computer-implemented method of claim 6, wherein the detecting comprises:

matching the first data to one or more predefined first parameters specifying recognized phone number formats;

matching the second data to one or more predefined second parameters specifying recognized meeting identifier or passcode formats;

matching the third data to one or more predefined third parameters specifying recognized date formats;

matching the fourth data to one or more predefined fourth parameters specifying recognized time formats; and

identifying the first, second, third and fourth parameters based on an identification of a creator of the first electronic file.

8. The computer-implemented method of claim 6, wherein the performing a dialing process comprises:

causing a user interface to display a user-selectable option to initiate a call using the stored first data and the stored second data;

detecting a selection by the user of the user-selectable option;

determining a user'"'"'s location;

identifying a first phone number from among two or more phone numbers specified by the stored first data based on the user'"'"'s location, wherein the first phone number includes an area code associated with the user'"'"'s location; and

generating one or more dialing signals based on the first phone number and the stored second data;

causing a transceiver to output the one or more dialing signals to the voice response system; and

detecting one or more responses from the voice response system indicating that the one or more dialing signals were received.

9. A computer program product comprising a computer usable medium having a computer readable program code embodied therein, said computer readable program code adapted to be executed to implement a method for automating dial-in procedures to an interactive voice response system, the method comprising:

detecting, from a first electronic file specifying details regarding a scheduled meeting, first data representing a telephone number associated with the scheduled meeting, second data representing a meeting identifier or a passcode associated with the scheduled meeting, third data representing a date associated with the scheduled meeting, and fourth data representing a time associated with the scheduled meeting;

causing the first data, the second data, the third data, and the fourth data to be stored in a storage medium;

comparing the stored third data to a current date to determine if the stored third data matches the current date;

comparing, when the stored third data matches the current date, the stored fourth data to a current time to determine if the current time is within a predefined time period from the time associated with the scheduled meeting as represented by the fourth data; and

performing, when the current time is within the predefined time period from the time associated with the scheduled meeting as represented by the fourth data, a dialing process configured to initiate a call using the first data and the second data.

10. The computer-implemented method of claim 11, wherein the detecting comprises:

matching the first data to one or more predefined first parameters specifying recognized phone number formats;

matching the second data to one or more predefined second parameters specifying recognized meeting identifier or passcode formats;

matching the third data to one or more predefined third parameters specifying recognized date formats;

matching the fourth data to one or more predefined fourth parameters specifying recognized time formats; and

wherein the performing a dialing process comprises;

identifying the first, second, third and fourth parameters based on an identification of a creator of the first electronic file;

causing a user interface to display a user-selectable option to initiate a call using the stored first data and the stored second data;

detecting a selection by the user of the user-selectable option;

determining a user'"'"'s location;

identifying a first phone number from among two or more phone numbers specified by the stored first data based on the user'"'"'s location, wherein the first phone number includes an area code associated with the user'"'"'s location; and

generating one or more dialing signals based on the first phone number and the stored second data;

causing a transceiver to output the one or more dialing signals to the voice response system; and

detecting one or more responses from the voice response system indicating that the one or more dialing signals were received.