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MULTI-MODAL MOBILE CUSTOMER CARE SYSTEM

  • US 20130094647A1
  • Filed: 03/09/2012
  • Published: 04/18/2013
  • Est. Priority Date: 10/13/2011
  • Status: Active Grant
First Claim
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1. A method for communicating with a customer care provider having multiple channels of communication, the method comprising:

  • providing an interface to a customer, the interface integrating a plurality of communications channels using respective media from a customer to the customer care provider;

    determining a customer service need of the customer based on a state of the interface; and

    recommending a communications channel for the customer to communicate with the customer care provider based on the customer service need of the customer.

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