MEDICAL PROVIDERS KNOWLEDGE BASE AND INTERACTION WEBSITE

• US 20130096937A1
• Filed: 10/04/2012
• Published: 04/18/2013
• Est. Priority Date: 10/04/2011
• Status: Abandoned Application

• Current Assignee: Edward Robert Campbell, Erian S. Toulegenov
• Original Assignee: Edward Robert Campbell, Erian S. Toulegenov
• Inventors: Toulegenov, ErIan S., Campbell, Edward Robert
• Application Number:
  US13/645,120
• Publication Number:
  US 20130096937A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms

Abstract

One or more webpages are presented to convey a medical provider'"'"'s knowledge base and interaction website. The website maintains and displays information regarding multiple medical providers and a user of the website may search the knowledge base regarding the medical providers. A counter keeps track of 1) a total number of specific medical procedures performed by each medical provider, 2) the number of specific medical procedures performed by each medical provider per set period of time, 3) the total number of specific diseases treated by each medical provider, 4) the number of specific diseases each medical provider has treated per set period of time, and 5) any combination of these. The specific medical procedures and the specific diseases treated are searchable criteria in a search routine implemented on the website as well as displayed information on one or more web pages regarding each medical provider in the multiple medical providers.

Claims

1. An apparatus, comprising:

a website consisting of one or more webpages hosted on a server configured to convey a medical provider'"'"'s knowledge base and interaction website;

where the website is configured to maintain and display information regarding a plurality of medical providers and a user of the website may search the knowledge base regarding the plurality of medical providers;

a counter configured to keep track of

     1) a total number of specific medical procedures done by first medical provider in the plurality of medical providers,

     2) a number of specific medical procedures done by the first medical provider per set period of time,

     3) a total number of specific diseases treated by the first medical provider,

     4) a number of specific diseases the first medical provider has treated per set period of time, and

     5) any combination of these, and where the specific medical procedures and the specific diseases treated are searchable criteria in a search routine implemented on the website as well as displayed information on one or more web pages regarding each medical provider in the plurality of medical providers, where the website and its functionality may be implemented with coded software, hardware circuits, and any combination of both, and where any portions of the website and its functionality implemented in coded software are stored in a non-transitory computer readable medium in format executable by a processing component.

2. The apparatus of claim 1, where the medical providers'"'"' knowledge base and interaction website is scripted to provide a best match between a potential patient'"'"'s needs, including at least 1) customer service rating of the medical provider, 2) ability for home visits by the medical provider, 3) insurance accepted by the medical provider, 4) overall ranking of the medical provider, 5) medical skills of the medical provider indicated by the number of specific medical procedures performed and diseases treated, 6) gender of the medical provider, 7) online appointment availability to see the medical provider, 8) years of practice of the medical provider, 9) religion of the medical provider, 10) human languages spoken at the medical provider'"'"'s facility, and 11) any combination of at least three of these criteria, to one or more medical provider'"'"'s from the plurality who hold the skills required to address the user'"'"'s problem.

3. The apparatus of claim 1, where the medical providers'"'"' knowledge base and interaction website is scripted to provide patient reviews of a medical provider that are displayed on one or more web pages, where the medical provider is given time to rebut negative comments before those comments post on the web page, where the medical provider is given a period of time after a patient review comes in to look over content including scores in the patient review and post a rebuttal comment before the patient review is posted on-line, and where a content analyzing routine reviews content from the patient review and when the content analyzing routine detects 1) the negative comments 2) low scores, and any combination of the two, the content analyzing routine initiates any of an e-mail or a text message to be sent to the treating medical provider notifying that medical provider of the negative patient review.

4. The apparatus of claim 1, where the medical providers'"'"' knowledge base and interaction website is scripted to provide accumulated patient reviews from patients of each medical provider who through a verification mechanism have indeed been seen and serviced by that medical provider as controlled by a survey mechanism.

5. The apparatus of claim 4, where the survey mechanism includes both 1) an assignment of a unique code to a survey given to the patient to complete as well as 2) a method of collecting the survey results from the patient, which combine as the verification mechanism to ensure that the patient reviews are coming from patients who have indeed been seen and serviced by that medical provider.

6. The apparatus of claim 4, where the method of collecting the survey results from the patient for the survey mechanism include patients can enter their randomly assigned code that the patient received in medical provider'"'"'s office after the appointment into a webpage presented by the website in order to be brought to a separate webpage to complete a review of their last office visit, and

where the website is configured to assign a set of unique codes to the medical provider'"'"'s office and store those assigned codes associated with a particular medical provider and then uses this stored information to verify that merely a select qualified group of people being the actual patients of the medical provider are providing the patient review information.

7. The apparatus of claim 3, where the medical providers'"'"' knowledge base and interaction website has a notice routine scripted to provide the medical provider periodically with emails that give an overview of the results of the patient reviews.

8. The apparatus of claim 1, where the medical providers'"'"' knowledge base and interaction website is configured to present a web page with a feature of an interactive human anatomy illustration, in which users may select areas that are hurting or need medical consultation on the interactive human anatomy illustration and then a pop up wizard will present questions to guide the user to find a type and specialty of the medical provider who the user should 1) make an appointment with, 2) types of medical providers in the plurality of medical providers to perform a search on and then populates at least a portion of the search criteria with known information about the user and information obtained from the interaction with the interactive human anatomy illustration, and 3) any combination of the two.

9. The apparatus of claim 1, where the medical providers'"'"' knowledge base and interaction website is configured to present a web page to use the search functionality to give an ability of the medical provider to compare himself/herself in the search criteria including 1) customer service rating of the medical provider, 2) overall ranking of the medical provider, 3) scoring in any particular category listed in the survey, and 4) the number of specific medical procedures performed and diseases treated, with one or more medical providers from the plurality, which the web page then displays the comparison data.

10. The apparatus of claim 1, where the medical providers'"'"' knowledge base and interaction website is configured to present a web page to use a histogram routine to give an ability to the medical provider to track their individual parameters and overall grade over time and compare himself/herself to their tracked history stored by a database cooperating with the website.

11. The apparatus of claim 1, where the medical providers'"'"' knowledge base and interaction website is configured to present a web page that cooperates with an interface mechanism to allow one or more of the medical providers to offer patients an ability to schedule appointments online via the website;

and

a scheduling routine guides a user to be able to choose an earliest available time vacant for booking the scheduled appointment with one or more of the medical providers from the plurality of medical providers.

12. The apparatus of claim 1, where the medical providers'"'"' knowledge base and interaction website is configured to present a web page that at least one of 1) presents a phone number to call or 2) presents a field to solicit from the user to take in a phone number to call the user, in order for users to have a way to connect in near real time with a first medical provider from the plurality of medical providers via a phone call.

13. The apparatus of claim 1, where the medical providers'"'"' knowledge base and interaction website is configured to present a web page that has an adapter to Patient Management Software that allows the website to collect a patients'"'"' data on an automated basis and then store the patients'"'"' data in a cooperating database.

14. The apparatus of claim 1, where the medical providers'"'"' knowledge base and interaction website is configured to present a web page that provides a medical costs analysis section, where the webpage presents fields to solicit the following information and the user enters the information including a State where a medical procedure is to be performed, an Insurance plan of the user, a hospital where the medical procedure is to be performed, a name of the medical provider, and based on this information a cost routine will be able to provide prognostic data of an anticipated amount of medical costs to the user for that medical procedure.

15. A computer implemented method in a client-server environment, comprising:

serving one or more web pages to one or more clients connected over a network to a host server in order convey a medical provider'"'"'s knowledge base and interaction website in the one or more web pages;

maintaining the medical provider'"'"'s knowledge base and displaying information regarding a plurality of medical providers;

providing a search functionality on the data contained in the medical provider'"'"'s knowledge base where a user of the website via a browser of a client device can search the knowledge base regarding the plurality of medical providers;

keeping track of

     1) a total number of specific medical procedures done by first medical provider in the plurality of medical providers,

     2) a number of specific medical procedures done by the first medical provider per set period of time,

     3) a total number of specific diseases treated by the first medical provider,

     4) a number of specific diseases the first medical provider has treated per set period of time, and

     5) any combination of these, and where the specific medical procedures and the specific diseases treated are searchable criteria in a search routine implemented on the website as well as displayed information on one or more webpages regarding each medical provider in the plurality of medical providers, where the website and its functionality may be implemented with coded software, hardware circuits, and any combination of both, and where any portions of the website and its functionality implemented in coded software are stored in a non-transitory computer readable medium in format executable by a processing component.

16. The method of claim 15, further comprising:

providing a best match between a potential patient'"'"'s needs, including at least

     1) customer service rating of the medical provider,

     2) ability for home visits by the medical provider,

     3) insurance accepted by the medical provider,

     4) overall ranking of the medical provider,

     5) medical skills of the medical provider indicated by the number of specific medical procedures performed and diseases treated, and

     6) any combination of and these criteria and each criteria may be weighted in importance in the search to affect the search results, to one or more medical provider'"'"'s from the plurality who hold the skills required to address the user'"'"'s problem;

and

providing patient reviews of a medical provider that are displayed on one or more web pages, where the medical provider is given time to rebut negative comments before those comments post on the web page, where the medical provider is given a period of time after a patient review comes in to look over content including scores in the patient review and post a rebuttal comment before the patient review is posted on-line, and where a content analyzing routine reviews content from the patient review and when the content analyzing routine detects

     1) the negative comments

     2) low scores, and

     3) any combination of the two, the content analyzing routine initiates any of

     1) an e-mail or

     2) text message to be sent to the treating medical provider notifying that medical provider of the negative patient review, and where the medical provider'"'"'s rebuttal comments are posted in a manner visually highlighting the rebuttal comments from the negative comments.

17. The method of claim 15, further comprising:

publishing accumulated patient reviews from patients of each medical provider who through a verification mechanism have indeed been seen and serviced by that medical provider as controlled by a survey mechanism; and

where the survey mechanism includes both

     1) an assignment of a unique code to a survey given to the patient to complete as well as

     2) a method of collecting the survey results from the patient, which combine as the verification mechanism to ensure that the patient reviews are coming from patients who have indeed been seen and serviced by that medical provider, where the published patient reviews affect a ranking of the medical provider against the plurality of medical providers.

18. The method of claim 15, further comprising:

publishing accumulated patient reviews from patients of each medical provider who through a verification mechanism have indeed been seen and serviced by that medical provider as controlled by a survey mechanism;

collecting survey results from the patients, where the survey mechanism allows patients to enter their randomly assigned code that the patient received in medical provider'"'"'s office after the appointment into a webpage presented by the website in order to be brought to a separate webpage to complete a review of their last office visit;

where the website assigns a set of unique codes to each medical provider'"'"'s office and stores those assigned codes to a particular medical provider and then uses this stored information to verify that merely a select qualified group of people being the actual patients of the medical provider are providing the patient review information, and

where the website scripts will also send a patient an email with a secure link to the website where they can complete the survey.

19. The method of claim 18, wherein when the patient does not respond to the email or otherwise does not fill in the survey information in a set period of time, then communicating to a call center pool to follow up with the patient to obtain the survey information.

20. The method of claim 17, further comprising:

publishing a web page to use the search functionality to give an ability of the medical provider to compare himself/herself in the search criteria including

     1) customer service rating of the medical provider,

     2) overall ranking of the medical provider,

     3) scoring in any particular category listed in the survey, and

     4) the number of specific medical procedures performed and diseases treated, with one or more medical providers from the plurality, where the web page then displays the comparison data; and

publishing a web page to use a histogram routine to give an ability to the medical provider to track their individual parameters and overall grade over time and compare himself/herself to their tracked history stored by a database cooperating with the website.