Methods, Systems, And Computer-Readable Media For Determining A Plurality Of Turfs From Where To Reallocate A Workforce To A Given Turf

• US 20130096974A1
• Filed: 11/29/2012
• Published: 04/18/2013
• Est. Priority Date: 07/17/2007
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Ingman, Robert, Cole, Robert, Miller, Richard
• Granted Patent: US 8,543,439 B2
• Time in Patent Office: Days
• US Class Current: 705/7.22
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group
• CPC Class Codes: G06Q 10/06312 Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work

Abstract

Methods, systems, and computer-readable media provide for determining a plurality of turfs from where to reallocate a workforce to a given turf. According to embodiments, a method for determining a plurality of turfs from where to reallocate a workforce to a given turf is provided. According to the method, an indication of the given turf is received. Optimal turfs from where to reallocate technicians to the given turf are determined from a plurality of turfs. Visual cues for identifying at least a portion of the optimal turfs are generated.

Claims

1. A method for determining a plurality of turfs from where to reallocate a workforce to a given turf, the method comprising:

displaying, by a computer having a processor and a memory, a graphical user interface, the graphical user interface displaying a plurality of turfs in a map presentation that provides a visual mapping of physical distances between each of the plurality of the turfs, wherein each of the plurality of turfs comprises a geographic area, and wherein each of a plurality of telecommunications technicians are assigned to one of the plurality of turfs;

receiving, via the computer, a selection of the given turf from the plurality of turfs through the graphical user interface;

upon receiving the selection of the given turf from the plurality of turfs,

determining, by the computer, other turfs of the plurality of turfs that are optimal turfs from where to reallocate telecommunications technicians to the given turf, and

displaying, by the computer via the graphical user interface, contact information of a field supervisor associated with the given turf;

determining, by the computer, a level of optimality for each of the optimal turfs with respect to reallocating the telecommunications technicians from each of the optimal turfs to the given turf; and

generating, by the computer, visual cues in the graphical user interface highlighting each of the optimal turfs associated with a different shade of highlighting corresponding to the level of optimality associated with each of the optimal turfs.

2. The method of claim 1, wherein determining the other turfs of the plurality of turfs that are the optimal turfs comprises determining, by the computer, the other turfs of the plurality of turfs that are the optimal turfs based on a distance between each of the other turfs of the plurality of turfs and the given turf.

3. The method of claim 1, wherein determining the other turfs of the plurality of turfs that are the optimal turfs comprises determining, by the computer, the other turfs of the plurality of turfs that are the optimal turfs based on an ease with which a telecommunications technician is reallocated from each of the other turfs of the plurality of turfs to the given turf.

4. The method of claim 3, wherein the ease with which a telecommunications technician is reallocated comprises an availability of roads between each of the other turfs of the plurality of turfs and the given turf.

5. The method of claim 3, wherein the ease with which a telecommunications technician is reallocated comprises an amount of traffic on roads between each of the other turfs of the plurality of turfs and the given turf.

6. The method of claim 1, wherein the contact information of the field supervisor comprises a name of the field supervisor, a work phone number of the field supervisor, and a cellular phone number of the field supervisor.

7. The method of claim 1, wherein the contact information of the field supervisor comprises a discipline associated with a skill set of the field supervisor.

8. A system for determining a plurality of turfs from where to reallocate a workforce to a given turf, comprising:

a processor; and

a memory for storing a program containing code that, when executed by the processor, cause the processor to perform operations comprising

displaying a graphical user interface, the graphical user interface displaying a plurality of turfs in a map presentation that provides a visual mapping of physical distances between each of the plurality of the turfs, wherein each of the plurality of turfs comprises a geographic area, and wherein each of a plurality of telecommunications technicians are assigned to one of the plurality of turfs,

receiving a selection of the given turf from the plurality of turfs through the graphical user interface,

upon receiving the selection of the given turf from the plurality of turfs,

determining other turfs of the plurality of turfs that are optimal turfs from where to reallocate telecommunications technicians to the given turf, and

displaying, via the graphical user interface, contact information of a field supervisor associated with the given turf,

determining a level of optimality for each of the optimal turfs with respect to reallocating the telecommunications technicians from each of the optimal turfs to the given turf, and

generating visual cues in the graphical user interface highlighting each of the optimal turfs associated with a different shade of highlighting corresponding to the level of optimality associated with each of the optimal turfs.

9. The system of claim 8, wherein the optimal turfs are determined based on a distance between each of the other turfs of the plurality of turfs and the given turf.

10. The system of claim 8, wherein the optimal turfs are determined based on an ease with which a telecommunications technician is reallocated from each of the other turfs of the plurality of turfs to the given turf.

11. The system of claim 10, wherein the ease with which a telecommunications technician is reallocated comprises an availability of roads between each of the other turfs of the plurality of turfs and the given turf

12. The system of claim 10, wherein the ease with which a telecommunications technician is reallocated comprises an amount of traffic on roads between each of the other turfs of the plurality of turfs and the given turf.

13. The system of claim 8, wherein the contact information of the field supervisor comprises a discipline associated with a skill set of the field supervisor.

14. The system of claim 8, wherein the contact information of the field supervisor comprises a name of the field supervisor, a work phone number of the field supervisor, and a cellular phone number of the field supervisor.

15. A non-transitory computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform operations comprising:

displaying a graphical user interface, the graphical user interface displaying a plurality of turfs in a map presentation that provides a visual mapping of physical distances between each of the plurality of the turfs, wherein each of the plurality of turfs comprises a geographic area, and wherein each of a plurality of telecommunications technicians are assigned to one of the plurality of turfs;

receiving a selection of a given turf from the plurality of turfs through the graphical user interface;

upon receiving the selection of the given turf from the plurality of turfs,

determining other turfs of the plurality of turfs that are optimal turfs from where to reallocate telecommunications technicians to the given turf, and

displaying, via the graphical user interface, contact information of a field supervisor associated with the given turf,

determining a level of optimality for each of the optimal turfs with respect to reallocating the telecommunications technicians from each of the optimal turfs to the given turf; and

generating visual cues in the graphical user interface highlighting each of the optimal turfs associated with a different shade of highlighting corresponding to the level of optimality associated with each of the optimal turfs.

16. The non-transitory computer-readable medium of claim 15, wherein determining the other turfs of a plurality of turfs that are the optimal turfs comprises determining the other turfs of the plurality of turfs that are the optimal turfs based on a distance between each of the other turfs of the plurality of turfs and the given turf.

17. The non-transitory computer-readable medium of claim 15, wherein determining the other turfs of the plurality of turfs that are the optimal turfs comprises determining the other turfs of the plurality of turfs that are the optimal turfs based on an ease with which a telecommunications technician is reallocated from each of the other turfs of the plurality of turfs to the given turf.

18. The non-transitory computer-readable medium of claim 17, wherein the ease with which a telecommunications technician is reallocated comprises an availability of roads between each of the other turfs of the plurality of turfs and the given turf.

19. The non-transitory computer-readable medium of claim 17, wherein the ease with which a telecommunications technician is reallocated comprises an amount of traffic on roads between each of the other turfs of the plurality of turfs and the given turf.

20. The non-transitory computer-readable medium of claim 15, wherein the contact information of the field supervisor comprises a discipline associated with a skill set of the field supervisor.