Urgency Notification Delivery Channel
First Claim
1. A method comprising:
- by a computing device, receiving an indication of a communication from a first user to a second user; and
by the computing device, determining an urgency of the communication based at least in part on social-networking information associated with the first or second user, the social-networking information comprising interactions between the first and second users; and
by the computing device, providing an indication of the urgency as determined for presentation to the second user.
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Accused Products
Abstract
In one embodiment, a first computing device communicating with a second computing device through a communications channel transmits an out-of-band message indicative of the urgency of the communication through a notification channel. In particular embodiments, a server acts as a proxy for relaying the out-of-band message from the first device to the second device. The second device calculates an implicit urgency score based on the communication characteristics, and combines the implicit score with the explicit urgency indicator to determine whether a call is urgent. In particular embodiments, communication handling may be affected by the determination of urgency.
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Citations
20 Claims
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1. A method comprising:
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by a computing device, receiving an indication of a communication from a first user to a second user; and by the computing device, determining an urgency of the communication based at least in part on social-networking information associated with the first or second user, the social-networking information comprising interactions between the first and second users; and by the computing device, providing an indication of the urgency as determined for presentation to the second user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 20)
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16. One or more computer-readable non-transitory storage media comprising software that is operable, when executed, to:
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receive an indication of a communication from a first user to a second user; and determine an urgency of the communication based at least in part on social-networking information associated with the first or second user, the social-networking information comprising interactions between the first and second users; and provide an indication of the urgency as determined for presentation to the second user. - View Dependent Claims (10, 11, 12, 13, 14, 15, 17, 18, 19)
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Specification