ENHANCED CUSTOMER INTERACTION CHANNEL SYSTEMS AND METHODS
First Claim
Patent Images
1. A computer-implemented method, comprising:
- determining a payment key associated with a specific company and location, wherein the payment key comprises one or more attributes of Payment Data, Company Payment Data or Merchant Data, either in a native form or in a derivative form, that is configured to uniquely identify the specific company, location and or device;
determining payment data matches the payment key thereby indicating a customer had a transaction with the specific company at the location;
creating an engagement channel between the customer and the specific company based on the matching of the transaction data and the payment key; and
providing data to the customer by a specific company through the engagement channel, wherein the data comprises one of data related to a transaction associated with the transaction data and or data related to a future transaction.
5 Assignments
0 Petitions
Accused Products
Abstract
A computer-implemented method, a server, and a computer use an enhanced customer interaction channel based on a predetermined payment key associated with a specific company and location. The predetermined payment key uniquely identifies the specific company and location and enables the enhanced customer interaction channel based on existing payment processing systems. The specific company may use the enhanced customer interaction channel to reach customers who were previously unknown to the specific company for a variety of purposes such as rewards, coupons, offers, product information, and the like.
-
Citations
19 Claims
-
1. A computer-implemented method, comprising:
-
determining a payment key associated with a specific company and location, wherein the payment key comprises one or more attributes of Payment Data, Company Payment Data or Merchant Data, either in a native form or in a derivative form, that is configured to uniquely identify the specific company, location and or device; determining payment data matches the payment key thereby indicating a customer had a transaction with the specific company at the location; creating an engagement channel between the customer and the specific company based on the matching of the transaction data and the payment key; and providing data to the customer by a specific company through the engagement channel, wherein the data comprises one of data related to a transaction associated with the transaction data and or data related to a future transaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A server, comprising:
-
a network interface communicatively coupled to at least one customer and at least one company; a processor communicatively coupled to the network interface; and memory storing instructions that, when executed, cause the processor to; register a specific company and location; derive a payment key associated with the specific company and location, wherein the payment key comprises one or more attributes of Payment Data, Company Payment Data or Merchant Data, either in a native form or in a derivative form, that is configured to uniquely identify the specific company and the location; determining payment data matches the payment key thereby indicating the customer had a transaction with the specific company at the location; create an engagement channel between the customer and the specific company based on the matching of the payment data and the payment key; and provide data to the customer by the specific company through the engagement channel, wherein the data comprises one of data related to a transaction associated with the transaction data and or data related to a future transaction. - View Dependent Claims (12, 13, 14, 15, 16)
-
-
17. A computer, comprising:
-
a network interface communicatively coupled to a server on a network; a processor communicatively coupled to the network interface; and memory storing instructions that, when executed, cause the processor to; execute an application or browser add-in; display payment data associated with a transaction between a customer and a specific company and location; match the payment data to a predetermined payment key, wherein the predetermined payment key comprises one or more attributes of Payment Data, Company Payment Data or Merchant Data, either in a native form or in a derivative form, that is configured to uniquely identify the specific company and the location; display an engagement channel between the specific company and the customer; and provide data to the customer from the specific company through the engagement channel, wherein the data comprises one of data related to a transaction associated with the payment data and data related to a future transaction. - View Dependent Claims (18, 19)
-
Specification