Sentiment and Influence Analysis of Twitter Tweets
First Claim
1. A computer-implemented method for sentiment and influential analysis, comprising:
- receiving, by a processor, a plurality electronic messages posted by one or more users on social media web websites;
identifying, by a processor, a polarity of the sentiment-bearing keywords for each electronic message using a phase transition formula;
determining, by a processor, at least one category corresponding to the at least one sentiment-bearing keyword associated with each electronic message; and
determining, by a processor, an influence attribute for each electronic message based on a plurality of influence factors.
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Abstract
The present invention is directed to a system, method, and article of manufacture that employs a sentiment engine for conducting sentiment and influence analysis of various types of messages from the social media hosts or websites to extract opinions on different categories, which includes services, products or hotels, and others, collectively referred to as “the keyword product”. The sentiment engine includes a sentiment module configured to gather opinions or determine sentiment expressed in documents, a crawling module configured to servers of social network websites to obtain at least a subset of the documents or opinions from social media websites, a keyword module configured to extract keywords from documents, a filtering module configured to filter keywords and documents, and a classification module configured to classify documents, sentences, and/or keywords, a polarity prediction module configured to predict the polarity of a sentiment sentence, and a social media net promoter score configured to calculate a loyalty metric of users from social media websites, and a message analysis module configured to conduct analysis of a message from host social media sites, forums, blogs and product/service providers. The message analysis module includes analyzing message from other host social media sites.
136 Citations
20 Claims
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1. A computer-implemented method for sentiment and influential analysis, comprising:
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receiving, by a processor, a plurality electronic messages posted by one or more users on social media web websites; identifying, by a processor, a polarity of the sentiment-bearing keywords for each electronic message using a phase transition formula; determining, by a processor, at least one category corresponding to the at least one sentiment-bearing keyword associated with each electronic message; and determining, by a processor, an influence attribute for each electronic message based on a plurality of influence factors. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A system to determine sentiment expressed in a document, comprising:
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at least one processor; memory; and at least one program stored in the memory, the at least one program comprising instructions to; receiving, by a processor, a plurality electronic messages posted by one or more users on social media web websites; identifying, by a processor, a polarity of the sentiment-bearing keywords for each electronic message using a phase transition formula; determining, by a processor, at least one category corresponding to the at least one sentiment-bearing keyword associated with each electronic message; and determining, by a processor, an influence attribute for each electronic message based on a plurality of influence factors.
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Specification