SYSTEMS AND METHODS FOR CONFIGURING AND LAUNCHING AUTOMATED SERVICES TO A REMOTE DEVICE
First Claim
1. A method for providing a selectable user interface element to execute a set of one or more local automation services on a remote device of a user based on entitlement of the user to receive services corresponding to the set of one or more local automation services, the method comprising:
- (a) receiving, by a centralized service operating on one or more servers remote to a remote device, a request from a user to provide support on the remote device;
(b) determining, by the centralized service, one or more local automation services to perform on the remote device;
(c) identifying, by the centralized service, whether the user is entitled to receive services corresponding to the one or more local automation services; and
(d) displaying, by the centralized service, to a remote support agent of a plurality of remote support agents a selectable user interface element to execute a set of the one or more local automation services via a remote connectivity tool to the remote device, the selectable user interface element enabled responsive to identifying that the user is entitled to receive the services.
5 Assignments
0 Petitions
Accused Products
Abstract
Systems and methods of the present solution provide for the delivery of automated services via configurable packages that are selectable on a user interface by a support agent based on entitlement of the user to the services and/or capabilities of the support agent. For example, a centralized service may package a complex set of actions into configurable executable scripts or packages. The centralized service may deliver and execute the packages on the remote device to resolve a customer'"'"'s issue. The centralized service may provide a user interface for a support agent to select and deliver the package to the remote device. The centralized service may determine whether or not the user is entitled to receive the service or the support agent is qualified to deliver the server represented by the package. If the user is so entitled and/or the support agent is so qualified the centralized service may enable a single button on the user interface selectable by the support agent to deliver the package to the remote device. If the user is not entitled and/or the support agent is not qualified, the centralized service may disable or not provide this button on the user interface.
99 Citations
22 Claims
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1. A method for providing a selectable user interface element to execute a set of one or more local automation services on a remote device of a user based on entitlement of the user to receive services corresponding to the set of one or more local automation services, the method comprising:
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(a) receiving, by a centralized service operating on one or more servers remote to a remote device, a request from a user to provide support on the remote device; (b) determining, by the centralized service, one or more local automation services to perform on the remote device; (c) identifying, by the centralized service, whether the user is entitled to receive services corresponding to the one or more local automation services; and (d) displaying, by the centralized service, to a remote support agent of a plurality of remote support agents a selectable user interface element to execute a set of the one or more local automation services via a remote connectivity tool to the remote device, the selectable user interface element enabled responsive to identifying that the user is entitled to receive the services. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for providing a selectable user interface element to execute a set of one or more local automation services on a remote device of a user based on entitlement of the user to receive services corresponding to the set of one or more local automation services, the system comprising:
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a centralized service, operating on one or more servers remote to a remote device, receiving a request from a user to provide support on the remote device; a support automation tool determining one or more local automation services to perform on the remote device; an entitlement engine identifying whether the user is entitled to receive services corresponding to the one or more local automation services; and wherein the centralized service displays to a remote support agent of a plurality of remote support agents a selectable user interface element to execute a set of the one or more local automation services via a remote connectivity tool to the remote device, the selectable user interface element enabled responsive to identifying that the user is entitled to receive the services. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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Specification