CHANGE MANAGEMENT SYSTEM AND METHOD
First Claim
1. A method for managing changes to a computer system comprising:
- generating a database configured with fields identifying one or more component changes and potential problems associated with each one or more component changes;
populating the fields of the database with information as a component change is made to a computer system;
monitoring the computer system for issuance of error alerts;
comparing issued error alerts against entries of potential problems in the database; and
identifying a set of at least one of the component changes as a potential cause of the issued error alert based on the result of the comparing step.
2 Assignments
0 Petitions
Accused Products
Abstract
A method is provided for managing changes to a computer system. The method includes generating a database configured with fields identifying one or more component changes and potential problems associated with each one or more component changes; populating the fields of the database with information as a change is made to a computer system; monitoring the computer system for issuance of error alerts; comparing issued error alerts against entries of potential problems in the database; and identifying a set of at least one of the component changes as a potential cause of the issued error alert based on the result of the comparing step. The method executes a corrective process in response to the identification of the potential cause of the issued error and updates the database entry of the set of at least one of the component changes to reflect the issued error as a confirmed error thereof.
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Citations
20 Claims
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1. A method for managing changes to a computer system comprising:
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generating a database configured with fields identifying one or more component changes and potential problems associated with each one or more component changes; populating the fields of the database with information as a component change is made to a computer system; monitoring the computer system for issuance of error alerts; comparing issued error alerts against entries of potential problems in the database; and identifying a set of at least one of the component changes as a potential cause of the issued error alert based on the result of the comparing step. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-readable storage device having instructions executable by a processor embodied thereon, the instructions causing the processor to perform the steps comprising:
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generating a database configured with fields identifying one or more component changes and potential problems associated with each one or more component changes; populating the fields of the database with information as a component change is made to a computer system; monitoring the computer system for issuance of error alerts; comparing issued error alerts against entries of potential problems in the database; and identifying a set of at least one of the component changes as a potential cause of the issued error alert based on the result of the comparing step. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification